Client Development Director

CLIENT DEVELOPMENT DIRECTOR

Location:

Preference for candidate to be based in a major city on the West Coast such as Phoenix, Las Vegas, Salt Lake City, Denver, San Francisco, Seattle, etc. Division:
Ticketmaster Line Manager: EVP, Head of Sports Contract

Terms:

Permanent, Full-Time, 40 hours per week

We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time.

And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

The Client Development team uses flexibility, creative thinking, organizational skills, and relationship building to work with our clients on our products, vision, and industry needs. This team of leaders, strategists and collaborators must always balance the unique best interests of our clients with Live Nation Entertainment’s vision and priorities. This team is client first and always ready to have the tough (and easy) conversations!

We are part of the North American Client Development organization, working with Ticketmaster’s Global Marketplace organization, which sells over 500 million tickets each year across professional and college sports, theatre, arts, and concerts.

The Client Development Director (CDD) will focus exclusively on our client accounts, concentrating on the needs of clients within the TM Sports segment. This position will be responsible for managing, supporting and servicing the account related needs of any assigned set of clients in addition to sourcing and securing new business.

• Operate as the voice of the customer internally by working with other Ticketmaster business leaders to provide incredible client experiences and outcomes
• Direct and collaborate on the development of an account management blueprint, ensuring maximization of revenue and renewals within our client base.
• Develop and implement strategies to upsell existing clients on products, programs, or services that drive ticket sales and revenue for your segment; track, monitor, and adjust plans to maximize results.
• Develop, share, and implement best practices for assigned market segments.
• Forecast clients’ tickets & revenue contribution to the segment’s annual business plan by developing client level business plans, including account strategy, profitability analysis, and program projections.
• Complete ad hoc sales operations support as requested.
• Monitor service levels provided by support teams to ensure SLA’s are being met.
• Coach and collaborate with others on client support, marketing, and account management teams to ensure effective, consistent communication of Ticketmaster’s capabilities, services, and relevant offerings for our clients.
• Responsible for retention of all clients within assigned portfolio, ensuring maximum margin levels through the renewal engagement.
• Comprehensively collaborate with a cross-functional team, providing distinct support functions to clients, ultimately maximizing client satisfaction scores.
• Identify new business opportunities, directing the client acquisition process against a set of annual sales goals.
• Proactively conduct strategic account reviews with all assigned clients on a regular basis to review service needs and sales trends.
• Identify products and pricing that meet client needs and business objectives.
• Development…