Territory Account Manager

As an Outside Account Manager - Nissan/Infiniti Service Lane, your essential job functions will include the following:

• Manage portfolio to meet sales and productivity goals across all products (Maintenance Advantage, Value Advantage and Original Equipment Products).
• Assist dealers in maximizing the financial opportunity of the program through a customized action plan.
• Effectively implement Dealer Tire solutions that match the needs of the dealership and effectively communicate our value.
• Effectively build and nurture relationships with Executive Management to gain commitment to plans in order to meet objectives. and benefits that impact the business
• Develop the business through collaboration with Alliance field contacts and other program resources.
• Develop account strategies to increase revenues and manage the portfolio of dealerships to maximize the growth in all products.
• Develop and maintain consistent monthly contact schedule with dealers.
• Manage all activity tracking and account information in Salesforce.
• Resolve customer service issues related to any account activity.
• Submit timely contact reports, forecasts, itineraries, and expense reports to sales management as required.

• Assess, reinforce and implement Service Lane processes and elements.
• Drive service advisor effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across all products.
• Analyze & identify training needs of dealership staff.
• Develop and implement strategies and tactics to assist dealerships with their Effective Selling Strategy.
• Conduct market competitive shops and analysis to provide market competitive price information/positioning.
• Work with the Service Manager and Parts Manager to determine product screen and set competitive pricing.
• Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across all products to meet business objectives.
• Provide feedback and collaborate with the Service Operations Consultant and other internal resources to drive dealership performance.
• Collaborate with the dealership to optimize merchandising components.
• Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement.
• Utilize internal and external reporting portals to review performance, identify opportunities, and facilitate dealership meetings.

• Bachelor's degree or equivalent work experience required
• Minimum 3 years of experience in retail automotive operations, or equivalent experience in related environment
• Prior experience selling and project managing a book of business
• Skilled at taking in many inputs, prioritizing, coordinating resources and executing
• Full understanding of all aspects of sales process (inventory, inspect, train, sell/retain) and the ability to negotiate and close deals
• Relatable across the dealership and good communication with management and Dealer Tire internal
• Be located in assigned territory
• Proficiency at intermediate level with all Microsoft Office products required
• Strong and quick assessment skills with ability to critically think in the moment and add value
• Strong customer relationship skills and ability to sell at the top
• Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy
• Critical Thinking
• Customer Focus
• Influence
• Results Orientation
• Industry / Product Knowledge
• Operational Excellence
• Value Selling

• Standing for long periods of time
• Frequent bending, crouching, and twisting
• Extensive driving and traveling to customer accounts (up to 80%)
• Travel by vehicle and/or airplane
• Occasional lifting up to 50 pounds

• Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
• There will be random drug testing. Please refer to the employee handbook for further details