API Field Specialist, Slack

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Job Category Operations Job  Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 10/16/2026.About the Role Slack is becoming a platform that both fuels and hosts agents, and a growing set of customers need meaningfully higher API throughput than our standard limits provide. Today, no one owns that customer journey to provide Premium API access to increase this throughput.

This person becomes the customer’s trusted guide to Premium APIs, explaining what higher throughput unlocks for their agent and integration strategy, sizing the right degree of usage with our forecasting tools, making sure the commercial terms match what the customer needs, and closing the deal. Post-sale, they check in on adoption and usage patterns so customers are getting real value from the tier they chose, and so renewals are grounded in demonstrated success.

What you’ll doOwn Premium API deal cycles end to end, from identifying the opportunity through close and into early adoption

Identify which customers and accounts are candidates for higher API tiers based on usage trends and growth plans

Lead customer conversations on API scale, throughput needs, and what additional capacity unlocks for their agent strategy

Use the usage forecasting calculator to size the right volume needs explain the reasoning behind it in terms customers trust

Structure deal terms for Premium API agreements, partnering with Deal Desk as needed on contract mechanics

Partner closely with account teams so Premium API fits naturally into the broader account relationship

Stay engaged post-sale to confirm customers are seeing real value at their new throughput level, catching issues early

Feed field learnings back to product and pricing teams so packaging and tooling keep evolving with real usage patterns and customer needs

Build playbooks and frameworks that make Premium API conversations repeatable and easier to scale over time

What we’re looking for
10+ years in a technical, customer-facing, or consumption/usage-based commercial role

Deep fluency in APIs, throughput and rate limiting concepts

Comfortable owning commercial deal cycles and usage based modeling

Track record driving complex technical or commercial deals to close

Strong communication skills across technical and business audiences, including in front of skeptical stakeholders

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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