CO: Security Officer Retail

Overview

TRIDENT is a company of dedicated security guards focused on providing superior Tier-1 level security support services to our customers, on time and at the best possible price.

TRIDENT provides an exceptional work environment that seeks to attract the most qualified, career-minded personnel. As a result, we have assembled an outstanding staff network of expert security, engineering, and technical security guards who have many decades of elite operational experience.

• Do everything with honesty and integrity
• Achieve excellence in every job
• Superior customer and employee service
• Securing customer’s operational and technical goals

Demonstrating TRIDENT’s values in every action and interaction is essential for you to be successful or to employment, this can be evidenced in the quality of your application, arriving on time for your interview and how you choose to dress for that interview. So be sure to put your best foot forward in all your interactions with us.

TRIDENT offers the following benefits to all our full time Security Specialists:

• Health Insurance
• Vision Plan
• Retirement Plan / 401k with generous company match
• Paid Time Off
• Life, Critical Illness, and Accident Insurance
• Long-term and Short-term Disability Insurance
• Employee Assistance Program (EAP)
• Commuter Benefit Plans (in states where applicable)
• Security Specialist Recognition Programs
• Career Advancement Opportunities and Internal Promotions

The Flex Security Officer is responsible for the safety and security of the facilities they protect. You will act as a visible deterrent to crime and client rule infractions and detect and report suspicious, unsafe, or criminal acts at or near their assigned posts. Because of the nature of this position, the Flex Security Officer program is viewed as a training ground for the next supervisors and leaders within Trident.

As you will work at all locations, learning the various dimensions of our customer security programs, this role lends itself well to developing new leaders.

About TRIDENT
TRIDENT provides professional, Tier-1 security services with a strong focus on safety, reliability, and customer service.

Our Security Specialists are often the first point of contact for clients and represent the TRIDENT brand on site. Professionalism, accountability, and a customer-focused mindset are essential to success in this role.

Honesty and integrity,
Excellence in performance,
Superior customer and employee service,
Supporting client operational goals

Must have the ability to communicate via computer/phone and answer communications while  a message is left, it is expected to respond within 30 minutes.

Required to work for multiple clients at multiple locations, covering special projects, call-offs, vacations, and open shifts, often filling requests at the last minute.

Act as a visible deterrent to crime and client rule infractions. Detect and report suspicious, unsafe, or criminal acts that may be a threat to the property, clients, guests, or employees.

Assist client employees, customers, and visitors with questions, directions, and general inquiries.

Handle crisis situations at the client site calmly and efficiently. Respond to medical emergencies and provide basic first aid, CPR, and AED as certified.

Observe and escalate situations involving suspicious persons or situations.

Participate in daily briefings to receive updated information in preparation for the shift.

Any other duties as assigned by Trident.

Be at least 21 years of age with a high school diploma or equivalent.

Driving Positions
:
Must possess a valid Driver's License with at least one year of driving experience.

Clean driving record
:
No major violations within the last 36 months, no more than 1 accident in the last 24 months, and no more than one minor moving violation in the last 24 months.

Required License/Certifications
:
Must possess/maintain a valid state-issued Guard Card/Security License.

As a condition of employment, the employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws.

Communication
:
Possess effective written and oral communication and interpersonal skills with the ability to deal with all levels of personnel and the general public in a professional and effective manner.

Technical Proficiency
:
Have intermediate computer skills to operate innovative, wireless technology at client-specific sites.

Self-Control
:
This role requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Dependability
:
This role requires being reliable, responsible, and dependable in fulfilling obligations.

Critical Thinking
:
This role requires the ability to handle crisis situations calmly and efficiently.