Safety and Resident Ambassador; SWING SHIFT

Job Location: Natalie's Place – Fremont, CA 94539

Salary: $26.39 - $26.39 Hourly

Shift: Swing (3:30pm – 11:30pm)

We are seeking professional, punctual, and responsible individuals to work as part of a multidisciplinary team at a medically supported shelter program serving people experiencing homelessness who are recovering from recent hospitalization, injury, or illness. As a Safety and Resident Ambassador you will play a crucial role in maintaining a safe and supportive environment for our residents. Your responsibilities include ensuring the safety and cleanliness of the premises, controlling access to the building, conducting security checks, responding to emergencies, performing room and floor inspections, and assisting with general facility upkeep.

You will work closely with shelter nurses and housing staff to facilitate quality and timely care of shelter residents.

• Be the welcoming faces of Cardea’s transitional housing site(s) and support operations and maintenance of a clean, welcoming, safe workplace
• Employ the principles of hospitality, customer service, harm reduction, and trauma‑informed care with residents, visitors, colleagues, and partner agencies

• Manage safe, authorized entry and exit of all access points to the facility’s campus and building(s)
• Maintain sign‑in/sign‑out logs, visitor log, laundry log, cleaning supplies log, weapons log, and other operations‑related tracking systems at the building entrance
• Conduct regular patrols and monitor surveillance systems to ensure the safety of residents, staff, and visitors
• Check for weapons and contraband during entry procedures
• Safely remove weapons from rooms when needed
• Immediately report weapons and other safety concerns to site leadership
• Use trauma‑informed approaches, de‑escalation, and building rapport to prevent potential conflicts and improve ability to safely resolve conflicts

• Respond promptly to emergency situations such as medical emergencies, fires, or security incidents
• Direct residents, staff, and visitors to respond to emergencies as safely as possible

• Assist with cleaning duties, including sanitizing common areas, restrooms, and resident rooms; perform laundry services as needed to maintain cleanliness standards
• Notify site management immediately of any urgent facilities issues

• Conduct routine inspections of rooms, common areas, and outdoor spaces to identify maintenance issues or safety hazards; report findings and assist in implementing corrective actions

• Work closely with onsite nurses, caregivers, and administrative staff to support the overall wellbeing and comfort of residents; provide assistance during resident activities or events as required
• Assist with resident communication regarding important activities, rules, and information

• Be 18 years of age or older
• Professional experience working with people who are unhoused, medically frail, and have complex mental health needs
• Offer of employment is contingent on successful completion of relevant background checks
• Be CPR Certified, or willing to do so
• Good communication skills including the ability to speak, write, and read English; bilingual English/Spanish desirable

• Frequent sitting or stationary work
• Frequent standing, walking, kneeling, stooping, and ascending stairs
• Frequent lifting and carrying up to 20lbs
• Frequent pushing and pulling
• Frequent reaching high, low, and level

• In‑person onsite at a supportive housing facility
• Constant work around and/or with people, or interaction with patients, clients, and external customers

• Employer‑supported medical
• Access to dental and vision insurance
• Paid vacation and sick time
• Retirement plan (401(k)) participation with company match
• Commuter benefits
• Long‑term disability
• Life insurance
• Eligibility for certain benefits may vary based on hours worked per week and length of employment; specific details are provided in the benefits guide and are subject to change

Cardea Health is an Equal Opportunity Employer. Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance.