Security Officer

Job Description Summary

Security Officer is responsible for the safety and security of all guests, employees, and visitors of the hotel. They protect hotel assets, enforce security policies and procedures in accordance with Sonesta Hotels International corporate guidelines, and ensure full compliance with local, state, and federal regulations. The Security Officer also performs hotel security functions, including fire prevention, safety, investigation, and resolution of guest and employee safety and security matters.

• Position Title: Security Officer
• Location: Sonesta Denver Downtown
• Department: Security
• Reports To: Front Office Manager
• Type: Non-Exempt (Hourly), Full Time
• Pay Range: $21.00 to $22.00 per hour
• Final date to receive applications: July 25, 2026

• Deliver on the promise of Sonesta Service in all interactions with guests and clients, adhering to the Sonesta G.U.E.S.T. standards and inspiring a passion for customer service among all associates.
• Perform normal hotel security functions, including fire prevention and safety checks.
• Investigate thefts, accidents, and other incidents on the property; document findings and cooperate with management as needed.
• Prevent losses of company and guest property due to theft, burglary, pilferage, and other criminal activity.
• Maintain a safe and tranquil environment for guests and employees.
• Assist guests and colleagues with security and safety-related inquiries.
• Resolve guest or employee complaints or requests related to safety and security.
• Conduct floor patrols, check doors and windows, and secure facilities during non-operating hours.
• Monitor activities to detect and counter theft and other criminal activities.
• Complete associates’ forms and reports related to accidents or issues on the premises.
• Report deficiencies to appropriate departments for immediate repair.
• Perform other job-related duties as assigned by management.

• Regular and punctual attendance.
• Ability to adhere to the property’s grooming standards.
• Ability to stand and walk for extended periods; ability to run when warranted.
• Ability to safely operate a motor vehicle in all hours and weather conditions.
• Ability to understand and execute safety and emergency procedures (fire, crowd control, inclement weather, bomb threats).
• Ability to understand and operate emergency equipment (fire extinguishers, wheelchairs, respirators).
• Ability to lift, carry, and store in overhead areas approximately 50 lbs.
• Ability to lift and move an immobilized adult in an emergency.
• Ability to bend, squat, kneel, climb (including stairs and ladders), and reach.
• Ability to push and/or pull approximately 75 lbs.
• Ability to work in extreme temperatures.
• Ability to communicate clearly using telephones, radios, and beepers.
• Ability to interact with guests and employees in a courteous, empathetic, and discreet manner.
• Ability to read and write effectively.
• Maintain high levels of customer service during high-volume interactions with guests and staff.
• Willingness to work mornings, evenings, weekends, and holidays.

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.