Hospital Protective Services Officer - Night Shift

Protective Services Security Officer

The Protective Services Security Officer serves as a visible, professional presence responsible for the safety and security of patients, visitors, staff, and organizational assets. This role encompasses proactive patrol, access control, emergency response, and exceptional customer service, reflective of the organization's commitment to a safe and welcoming environment.

Officers are trained to identify, assess, and tactfully intervene in situations posing risk to people or property, utilizing de-escalation techniques and, when authorized, less-lethal defensive tools per policy. Officers are also cross-trained to operate the Security Operations Center (SOC), monitoring access control, surveillance systems, and facility-wide communications.

Essential Duties

• Conducts proactive patrol of hospital grounds, buildings, and parking areas to detect and deter unauthorized persons or vehicles; engages individuals for questioning, initiates law enforcement response, or takes necessary protective action to ensure the safety of staff, patients, and visitors as circumstances warrant.
• Identifies, assesses, and mitigates risks that could impact the safety, security, or day-to-day operations of the facility.
• Applies verbal de-escalation techniques to manage conflict.
• Authorized in the deployment of less-lethal tools including Conducted Energy Devices (Taser), ensuring all interventions are consistent with de-escalation principles, departmental policy, and applicable regulatory standards.
• Performs systematic security inspections of doors, windows, gates, and access points to verify integrity and identify tampering or vulnerabilities.
• Monitors and enforces parking compliance in restricted areas.
• Inspects exterior lighting, access routes, and emergency and fire ingress points to ensure operational readiness.
• Provides safe escort services for staff, patients, and visitors between buildings and NJH parking areas upon request.
• Delivers customer assistance services, including emergency vehicle battery support, to employees, patients, and visitors as needed.
• Serves as a way-finding resource, directing patients and visitors to offices, departments, and facility areas with professionalism and courtesy.
• Accurately documents and reports incidents, security observations, and events in accordance with departmental policy and chain of command reporting standards.
• Monitors and operates the Security Operations Center (SOC), including surveillance systems, access control platforms, alarm management, and radio communications in support of facility-wide safety operations.

Other Duties

• Supports departmental goals and operational priorities by undertaking additional responsibilities and initiatives as assigned by security leadership.

Competencies

• Accountability:
  Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
• Building Strategic Relationships:
  Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals.
• Building Trust:
  Interacting with others in a way that gives them confidence in one's intentions and those of the organization.
• Collaboration/Teamwork:
  Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
• Managing Conflict:
  Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand to develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when needed.
• Customer Focus:
  Ensuring that the customer perspective is a driving force behind business…