Data Center Operations Technician II - Swing Shift; DE

Data Center Operations Technician II - Swing Shift (DE3) (Finance)

Data Center Technician II Role:

The Data Center Technician II assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a basic knowledge of the fundamentals of telecommunications and data center operating procedures. He or she will acquire job skills and learn company policies and procedures in order to complete routine operations tasks and assignments.

Shift: Swing Shift, Tuesday - Saturday

• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner (Trouble Ticket Management).
• Remote Hands Management.
• Work Order Completion Process.
• Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough.
• Infrastructure projects (Internal/Customer).
• Cage and Cabinet Build-Outs.
• Overhead Installations.
• Rack and Stack.
• Navigate and utilize a CMMS system.
• Use developed procedures to solve problems.
• Assist in asset and consumable inventory management.
• Responsible for the tracking and proper labeling of all equipment per established procedures.
• Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly.
• Monitor, and respond to abnormal conditions in facilities systems (Mechanical, Electrical, Building Monitoring, Security, and Control systems).
• Follow direction of data center technicians in regards to day-to-day activities.
• Provide physical security within the Core Site premises.
• Incident escalation and report writing.
• Provide day-to-day exceptional customer service and support.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Responsible for notifying customers, management and facility teams of security system alarms and security breaches.
• Responsible for managing the loading dock shipping and receiving.
• Assists with managing systems to avoid unplanned customer-impacting outages.
• Adhere to and promote Core Site's Principles of Operational Excellence, culture, and 8 Guiding Principles.
• This position is required to interact with Core Site personnel, vendors, partners, contractors and clients.

• Basic knowledge of fundamentals and best practices of cabling media types.
• Basic understanding of 568A and 568B color codes and applications.
• Familiar with CCTV and access and control security systems.
• Ability to communicate effectively with customers and internal staff.
• Good troubleshooting and problem solving skills.
• Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment.
• Able to write concise and accurate reports.
• Ability to work independently, but as part of a team concept.
• flexibility with ability to work non-standard business hours.
• Exhibits a strong work ethic and accountability.
• Successfully meet Core Site professional standards.
• Be able to follow all escalation procedures in regard to critical or emergency situations.
• Ability to operate in and promote a rigorous process-driven team environment.
• Ability to logically analyze and solve problems.
• Ability to effectively multi-task multiple projects.
• Operate Hand and Machine Tools (hammer, drill, saw, etc.).
• Operate electrical tools such as a multi-meter or infrared camera.
• Familiar with computer systems and software programs - MS Word, Excel, MS Outlook.
• A Tier II technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment including electrical distribution and layout, transformers, PLC's, generators, switch gear, UPS systems, STS', ATS' PDU's, chilled water systems, CRAC/CRAH's, pre-action sprinkler systems, security hardware, CCTV, monitoring, and CMMS systems.

• High School Diploma or greater.
• 2+ years of experience in either facilities or telecom industry.
• Experience as an installer in a mission critical facility is a plus.
• Be able to pass an extensive background check, including criminal history, personal references,…