Field Service Technician III

Position: Field Service Technician III (Travel Required)
Ener Sys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.

With sales and service locations throughout the world, and over 100 years of battery experience, Ener Sys is the power/full solution for stored DC power products.

What We're Offering

* Paid time off plus paid holidays

* Medical/dental/vision insurance plan

* Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan

* 401K plan

* Culture:
We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee's skills and competence by providing appropriate training.

Compensation Range:  per hour plus sales bonus

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

Essential Duties and Responsibilities

Advanced Field Service Expertise:

* Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.

* Diagnose and troubleshoot intricate technical issues, utilizing your in-depth knowledge and advanced diagnostic tools.

* Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.

* Proactively identify potential issues and implement preventative measures to avoid costly downtime.

Customer Focus:

* Build and maintain strong relationships with customers by providing timely, efficient, and professional service.

* Effectively communicate technical information to customers in a clear and understandable manner.

* Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety.

Safety and Compliance:

* Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO
9000 standards.

* Operate material handling equipment safely and maintain a clean and organized work environment.

* Demonstrate safe work procedures when using hand and power tools.

* Complete all required safety and compliance training.

Training and Mentorship:

* Train and mentor junior technicians, sharing your expertise and knowledge to enhance their skills and development.

* Provide technical guidance and support to colleagues, contributing to the overall success of the team.

Project Management:

* Lead and manage small-scale field service projects, ensuring timely completion and adherence to project specifications.

* Coordinate with internal teams and external vendors to ensure seamless project execution.

Administration and Reporting:

* Meticulously document all service activities, including maintenance records, repair logs, and customer interactions.

* Prepare detailed technical reports and presentations for internal and external stakeholders.

* Analyze performance data and identify trends to improve service delivery and efficiency.

Qualifications

Education and Experience:

* Technical degree or equivalent certification in a relevant field (e.g., electrical engineering, electronics technology).

* 3+ years of proven experience as a Field Service Technician, demonstrating progressive responsibility and technical expertise in the battery and power systems industry.

Technical

Skills:

* In-depth knowledge of battery technologies, UPS systems, power distribution equipment, and related systems.

* Advanced troubleshooting and diagnostic skills, including the ability to interpret schematics, wiring diagrams, and technical manuals.

* Proficiency in using specialized tools and test equipment.

Other

Skills:

* Excellent communication, interpersonal, and customer service skills.

* Strong analytical and problem-solving abilities.

* Ability to work independently and as part of a team.

* Valid driver's license with a clean driving record.

* Willingness to travel and work flexible hours as needed.

Benefits:

* Competitive salary and comprehensive benefits package, including health insurance, paid time off, and retirement plan.

* Opportunities for continuous learning and professional development.

* A collaborative and supportive work environment where your contributions are valued.

* Company vehicle, tools, and technology provided.

* Be part of a leading company in the energy storage industry, making a real impact on critical infrastructure and emerging technologies.

General

Job Requirements

* Must be able and willing to do overnight travel

* Must be able and willing to operate a forklift.

* This position requires you to drive a company vehicle.…