Service Technician - Dental

About the Role

We are seeking a motivated individual with strong mechanical aptitude to join our Dental Service team as a Service Technician. The role involves installing, repairing, and maintaining a variety of dental equipment, including computer‑related items, while delivering first‑class customer service.

• Install and repair dental equipment under general supervision, following checklists and manufacturer guidelines.
• Safely remove, modify, repair, and install equipment under general supervision with the ability to work independently after training.
• Apply specific manufacturer and Patterson guidelines, OSHA, and other applicable regulations related to asepsis.
• Support customers by responding promptly, treating them respectfully, and building lasting relationships through follow‑up.
• Communicate technical information clearly to non‑technical audiences, listening attentively and asking clarifying questions.
• Anticipate problems and customer needs, and find solutions beyond initial training.
• Establish and maintain productive relationships with customers, vendors, and colleagues.
• Determine parts, supplies, or tools needed to complete service requests and manage vehicle inventory as required.
• Maintain a quality driving record and ensure proper vehicle maintenance when using company vehicles.

• Required: High school diploma or equivalent; strong mechanical aptitude; strong work ethic and ownership of company and customer goals; ability to thrive in a fast‑paced environment; basic computer or smartphone skills; strong verbal and written communication; valid driver’s license with a good driving record.
• Preferred: Trade school training in carpentry, plumbing, heating, electricity, or electronics; excellent organization and problem‑solving skills; knowledge of Microsoft Outlook, Excel, and Teams.

Work may involve traveling to customer locations and providing on‑site services and support. The role requires 100% travel within a local geographic area, with occasional overnight or after‑hours service as needed.

• Remains stationary or in a driving position up to 100% of the shift.
• Lifts boxes and dental supplies up to 25 pounds up to 75% of the shift.
• Varies of equipment positioning up to 50% of the shift.
• Reaches up to shoulder level and to waist level up to 25% of the shift; lifts or moves equipment weighing 26‑49 pounds up to 10% of the shift; lifts equipment weighing up to 50 pounds into place less than 5% of the shift; climbs steps and/or ladders less than 5% of the shift.

• Full Medical, Dental, and Vision benefits and integrated Wellness Program.
• 401(k) Match
• Retirement Savings Plan
• Paid Time Off (PTO), Holiday Pay, and Floating Holidays
• Volunteer Time Off (VTO)
• Educational Assistance Program
• Full Paid Parental and Adoption Leave
• Life Works Employee Assistance Program
• Patterson Perks Program

Patterson Companies, Inc. provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth or other related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.