Site Installation Manager - Pharmacy Automation

Site Installation Manager – Pharmacy Automation

The Site Installation Manager is responsible for the electromechanical installation and testing of Pharmacy Automation systems at customer sites from start to finish. As the installation leader, the manager coordinates all on‑site work with Swisslog Healthcare and third‑party representatives, representing the company to customers while delivering exceptional customer service. This hands‑on leadership role requires exceptional technical skills, attention to detail, and the ability to maintain high safety standards while working with state‑of‑the‑art automation equipment.

The position is a road‑warrior role with extensive travel (80‑100% of the time) across the United States and Canada, serving industry‑leading hospitals and healthcare systems.

• Installation (70%)
  • Assemble, install, wire, configure and test Pharmacy Automation Solutions.
  • Direct and coordinate all on‑site work performed by Swisslog Healthcare and third‑party representatives.
  • Represent Swisslog Healthcare at on‑site customer coordination meetings and serve as the primary contact for hardware installation.
  • Advise and elevate project and installation issues to the Pharmacy Automation team and the Project Manager.
  • Provide technical and installation assistance to the business team as required.
  • Log and report issues using established procedures.
• Training / Testing Support (20%)
  • Assist with connectivity of automation hardware to the software environment.
  • Lead final quality assurance tests on installed equipment and complete required documentation in preparation for training activities.
  • Support training of customers and internal staff as required.
• Go‑Live Support (10%)
  • Provide on‑site support for go‑live activities and coordinate transition to Customer Care and the Field Service organization.
• Other
  • Assist the Customer Care organization with special projects and assignments as requested.

• Associate degree (Technical, Vocational or Military Training) or 5+ years of field service experience on related electro‑mechanical products.
• Proficient with general office applications and basic troubleshooting of PCs and printers.
• Self‑starter and independent; must manage time effectively.
• Demonstrate core values of Competence, Collaboration, Commitment and Clarity to the team, customers and across the business.
• Passionate about providing exceptional customer service.
• Experience working with high‑voltage electrical systems and transformers (desirable).

Salary range: $67,000 – $75,000, overtime eligible. Salary commensurate with experience and skill set.

Benefits include medical, dental and vision insurance, tuition reimbursement, disability coverage and 401(k) matching (up to 8%).