Field Service Technician

Thank you for your interest in a career with ESS Metron. ESS Metron is a global leader in designing and manufacturing high‑quality low‑ and medium‑voltage power distribution solutions. With over 60 years of experience, we specialize in integrated power distribution centers, custom control products, modular control buildings, and skid‑mounted systems built for the most demanding environments. Our team is dedicated to powering the future by delivering innovative, custom‑engineered electrical solutions that enable our clients to operate reliably every day.

As a rapidly growing company, ESS Metron serves a diverse range of market segments including Utilities, Oil & Gas, Water & Wastewater, Transportation, Government, Data Centers, Alternative Energy, and Commercial Construction. Join us and be part of a team that’s shaping the future of power distribution through cutting‑edge technology and exceptional service.

ESS Metron prides itself on offering very competitive salaries and benefits while providing a company culture that emphasizes teamwork, business and personal growth, and a competitive spirit where making money and enjoying your work are not mutually exclusive.

Company Benefits Include:

• Healthcare & Dependent Care FSA Options
• Health Savings Account Option
• Matching 401(k) Plan
• Paid Time Off
• Company-Provided Life & AD&D Insurance
• Short- and Long-Term Disability
• Discretionary Annual Bonus Eligibility
• Complimentary access to premium employee benefits including Well Hub (fitness & wellness), Cleo (family support), Bright Horizons (childcare & education), and My Benefits Work (discounts & services).

ESS Metron is proud to be an Equal Opportunity Employer. We respect diversity and accordingly is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, age, national origin, ancestry, citizenship status, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, service in the military or veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Equal employment opportunity applies to all terms and conditions of employment.

Provide instruction and leadership to employees and customers in the areas of customer service, troubleshooting, startups, parts, field service and OEM warranty assistance. Proficient with electrical diagnostic and trending test equipment. Specializations in Data Center CMX and IST is a plus. Provide technical training for customers, representatives, and employees on new and existing products. Prime Power, Navy Nuke, NETA Level 3, Nicet Level 3, Industrial Electricians (Master), OEM Techs/Eng and Electrical Engineers will be considered.

• Perform all duties in a safe manner and promote a “Safety First” mentality across the team.
• Perform technical support via telephone or e‑mail, providing customers with answers to technical questions, over the phone troubleshooting, drawings, and general assistance with technical problems.
• Perform field service up to and including warranty, commissioning, acceptance testing, integrated system tests, protective relay settings and functional tests on multiple OEM products. Travel may include weekends and/or holidays and may require travel for extended periods of time (up to 30‑40%) to accomplish customer training, service repair or start‑ups.
• Complete new product research, development, and evaluation. Plan, layout, and perform specialized work of substantial variety and complexity. May act as a consultant or advisor to customers, engineers or other employees. Responsible for or assists with assignments requiring independent and individual contribution.
• Complete functional testing of all models of completed controllers and custom‑built controls. Troubleshoot to the component level of all equipment that does not pass testing. Perform final inspection of completed controllers and QC…