Field Service Engineer - Pulp & Paper

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Honeywell’s Field Service Engineers provide on-site installation, start-up, maintenance, troubleshooting, upgrades, and technical support for automation control systems and advanced manufacturing technologies.
This position specifically supports Honeywell automation solutions within the Pulp & Paper industry , with a primary focus on Honeywell QCS (90%) and EPKS/DCS (10%) platforms.

Support Pulp & Paper customers through maintenance, modernization, troubleshooting, system diagnostics, installations, upgrades, and plant outage support. This is a customer-facing, self-directed role requiring strong technical and problem-solving skills, with on-call responsibilities and up to 60% travel to customer sites throughout the Midwest and West. Primary service locations include Green Bay and Menasha, Wisconsin .

• Commitment to an 18-month training program to obtain and maintain L3 CEAT (QCS L3) certification while performing normal job duties.
• Up to 60% travel based on customer site requirements.

• Travel to multiple Pulp & Paper customer sites to provide technical support, equipment maintenance, installation, commissioning, and troubleshooting.
• Support Honeywell QCS and EPKS/DCS control systems at customer facilities.
• Provide technical support during plant and machine outages .
• Perform scheduled preventive maintenance, corrective maintenance, system diagnostics, and troubleshooting.
• Support system upgrades, new installations, modernization projects, and new functionality.
• Work directly with plant operators, plant management, contractors, third-party vendors, and Honeywell personnel.
• Collaborate with Honeywell’s Global Technical Assistance Center to resolve complex technical issues.
• Perform on-site pre-start-up, start-up, warranty, contracted service, troubleshooting, and customer training.
• Maintain system backups and support Windows OS and antivirus updates for applicable systems.
• Review technical drawings, prints, specifications, manuals, and system documentation.
• Participate in on-call/standby duties and respond to customer callouts as required.
• Accurately document completed service and maintenance activities and prepare periodic reports using Excel, Word, and PowerPoint.
• Maintain proficiency in Honeywell products, installation practices, equipment protocols, and safety requirements.
• Communicate professionally with customers while building and maintaining strong customer relationships.
• Support and mentor peers while contributing to a culture of continuous improvement and teamwork.

• High School Diploma
• 1 year of professional experience in an engineering or technical field;
  military electronics experience may be considered equivalent
• Valid driver's license
• Ability to pass customer background checks and random drug testing
• Strong troubleshooting, analytical, and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently and manage multiple priorities
• Basic Windows OS and Microsoft Office experience
• Knowledge of system installation, configuration, and maintenance
• Ability to lift/move up to 50 pounds and perform physical activities including standing, walking, climbing, kneeling, reaching, pushing, pulling, lifting, and grasping
• Ability to work safely in Honeywell and customer HSE environments

* Engineering or technical experience may include field service, technical operations, industrial maintenance, process automation,
pulp & paper or heavy manufacturing , prior military experience, development, or reliability engineering.

• Pulp & Paper industry experience
• Veterans
• Bachelor’s Degree in Engineering, Computer Science, Information Technology, Science, Technology, or Mathematics
• Associate’s Degree in Industrial Engineering or Technology
• Commitment to obtain and maintain L3 CEAT certification within 18 months (training provided)
• Experience with industrial process control, instrumentation, or automation systems
• Networking experience
• Previous Field Service Technician/Engineer experience
• Technical installation and commissioning experience
• Fami…