Service Technician

REPORTS TO:

PROJECT MANAGER Compensation for this role: $25.00 to $50.00 depending on experience

The Service Technician in the Technology Solutions department supervises apprentices and journeymen, taking ultimate accountability for project or subset of project. This position directs the tasks of journeymen and apprentice electricians and participates in residential/commercial/industrial/ electrical construction and service work.

• Works with a commitment to safety
• Upholds the core values of Encore Electric
• Acts as a professional and uses basic work ethics
• Comes to work on time every day with appropriate attire and tools
• Keeps work area clean
• Installs quality work in a neat and workmanship like manner
• Treats tools with respect
• Works on ladders, lifts, and elevated platforms
• Identifies applicable parts and components
• Keeps up with changing technology
• Keeps up with the codes and standards as appropriate
• Wears tools at all required times

• Represent Encore Electric, Inc. to the client by a clean and neat appearance on the job including all Encore branded items
• Treat client with highest degree of respect and works to develop a partnership environment
• Investigate and problem solve to determine the most efficient way to install changes to existing service
• Perform electrical work alone, or with others, and make judgment calls in the field prior to contacting service managers
• Determine client needs and most effective way to meet them
• Estimate the general amount of time and material to complete service tasks
• Must communicate with Service Manager on a frequent basis regarding scheduling and work progress
• Obtain and order own commodity material and some non-commodity material
• Work well around building owners and tenants to perform job representing Encore in a professional manner
• Determine what is necessary to accomplish tasks and meet NEC and NFPA 70E standards as well as any other requirements as per the Authority Having Jurisdiction while meeting budgetary guidelines
• Communicate with vendors, service managers and other contractors to assure jobs are completed within scope and budget
• Contact clients to confirm appointments set by service manager
• Follow up with service manager to obtain job numbers
• Must make every effort to meet budget
• Understand the scope of work quoted by obtaining information on the estimate from the service manager
• Notify service manager if changes to scope are being requested or required
• Must be flexible with hours, shifts and geographic locations with reasonable notice, such as:
• On-call 24 hours a day, 7 days a week 2 weeks every 3 months
• Work is performed throughout the State and could possibly be throughout the Western United States
• Responsible to make sure company vehicle is properly cleaned and maintained
• Responsible for continuing their education within the electrical field and in their career path
• Maintain clean, proper tools and inventory ensuring equipment is in good working order
• Use tech support and company resources to troubleshoot problems
• Must adhere to strict attendance requirements and dress in appropriate company attire

• Must have experience interfacing with clients and contractors
• Must have some experience with various AV control systems ex: (Crestron, Xtron & QSC etc.)
• Must be familiar with testing equipment ex: continuity testing and signal testing
• Experience with networks
• 1-2 years as an AV technician preferred

• High level of experience with Access Control and/or IP Video installations, testing, commissioning and troubleshooting preferably Milestone & Open Options
• Basic network configuration
• Creating processes to break complex projects down to their component levels
• Solid understanding…