Technician,Field Service - Regional; Denver Job Denver area,Colorado USA,Trades / Skilled Labor

Position: Technician, Field Service - Regional (Denver, CO)

Technician, Field Service - Regional (Denver, CO)

Overview

Find a Better Way to use your skills and experience.

This is the time to let your talent come to life, maximize your knowledge and use it for the greater good. Work with the best professionals using state‑of‑the‑art technology and improve lives with your innovative ideas and ambitious dreams. Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois, and is renowned worldwide for its quality in diagnostic equipment and information‑management systems.

Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis, and life sciences for the clinical laboratory.

Responsibilities

We currently have a great opportunity for a Regional Field Service Technician. The Field Service Technician (FST) is responsible for developing knowledge and expertise needed to move into a Service Engineer (SE) position and service the Sysmex product lines. The FST will undergo extensive training to prepare for future SE positions as they become available. During the training period, the FST will travel frequently throughout the U.S., when not attending formal training classes for mentoring and job shadowing.

Upon completion, the FST will supplement existing territories, support emerging territories and other field needs until assigned to a permanent U.S. service district, with relocation opportunity.

Successfully complete all training to perform the duties of a Field Service Technician (FST).

During the training program, travel within the service districts to work with a mentor or assist with service‑related tasks.

Upon successful completion of the training program, provide service support in the assigned service districts.

Travel during the training period may be up to 50% within the United States.

Accept an SE or related position after successful completion of the program.

Demonstrate the ability to perform the following duties after training:

Install, maintain, and repair Sysmex instruments and systems, including:
- Identifying and analyzing instrument problems.
- Repairing to meet specifications.
- Performing pre‑installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
- Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
- Monitoring and responding to communication devices during all scheduled times.

Properly document all service‑related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records. Perform duties within defined service standards, including but not limited to on‑time and within labor hour goals for scheduled maintenance, demand service events, installations, and first‑visit repair rates; support and provide ownership of technical issues at existing customer sites;

work cross‑functionally with other Sysmex Associates to ensure total customer resolution and maintain a highly satisfied customer base. Miscellaneous duties include:

Maintain expenses within guidelines.
Maintain high level of customer account management and organization skills.
Maintain control of parts inventory and all company property.
Perform duties in a manner that develops confidence, promotes goodwill, and maintains or improves credibility with regard to product quality and customer service.

Promote effective, positive, and productive communication and teamwork between all Sysmex personnel.

Other duties as assigned.

Percentage of Travel: Up to 50% within the United States during training.

Physical Risk: Regular exposure to risk that may require alertness, but with minimal precautions.

Physic…

Technician, Field Service - Regional; Denver