Field Service Tech III

Job Description Field Service Technician III

Location:

Denver, COShift: Monday-Friday, 6:30 AM-3:00 PM Compensation:
Starting at $32.15/hour

Schedule:

Full-Time About MITER Brands MITER Brands, also known as Milgard, MI Windows & Doors, and PGT Innovations, is one of the nation's largest manufacturers of windows and patio doors. With operations across the country, we are committed to delivering quality products and exceptional service to our customers.

We are currently seeking a Field Service Technician III to join our Customer Care team in Denver, CO.

Position Overview As a Field Service Technician III, you will perform warranty and non-warranty repairs in customers' homes throughout your assigned service territory. This role requires strong troubleshooting skills, construction knowledge, and the ability to diagnose issues, determine warranty eligibility, and communicate findings professionally with both customers and internal teams.

If you enjoy hands-on work, problem-solving, and delivering excellent customer service, we'd like to hear from you.

What You'll DoPerform Field Service Repairs Complete warranty and non-warranty service repairs at customer homes.

Adjust components, replace parts and hardware, perform water testing, and take measurements.

Diagnose product issues and determine appropriate corrective actions.

Document all work completed accurately and thoroughly.

Manage Service Appointments Travel throughout your assigned territory to customer locations.

Complete scheduled service appointments efficiently and professionally.

Review work orders to ensure accuracy and completeness.

Coordinate Parts & Materials

Requisition and manage parts needed to complete repairs.

Work with internal teams to ensure materials are available for service calls.

Deliver Outstanding Customer Service Communicate professionally with homeowners.

Explain repair findings and warranty determinations clearly.

Represent MITER Brands in a positive and professional manner.

Maintain Safe Work Practices Follow all company safety policies and procedures.

Wear required Personal Protective Equipment (PPE).Operate company vehicles and equipment safely.

Qualifications Required Prior  glass or window industry experience.

Prior construction experience.

Strong troubleshooting and problem-solving abilities.

Valid driver's license with a clean Motor Vehicle Record (MVR).Ability to lift up to 50 pounds on a regular basis.

Ability to safely climb ladders up to 40 feet.

Strong communication and customer service skills.

Preferred Experience servicing windows and doors in residential environments.

Ability to work independently and manage multiple service calls.

What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness Three comprehensive medical plan options

Prescription drug coverage

Dental insurance

Vision insurance

Teladoc virtual healthcare services

Employee Assistance Program (EAP)
Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays
401(k) retirement plan with company match

Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity…