Remote Technician

Mercury GSE is the leading provider of rental, leasing and full-service management of ground support equipment (GSE) serving the broader aviation industry. At Mercury GSE, we help our customers save time and money by providing the newest and best GSE equipment, flexible rental/leasing/buying options, and 24/7 customer support. Our vision is to be the most trusted GSE provider, redefining customer expectations of what full-service GSE rentals and leasing should be.

With our best-in-class GSE fleet, we support the largest domestic and international passenger airlines, cargo airlines, maintenance repair and overhaul (MRO) companies, ground handling companies as well as the US government and Department of Defense.

Our culture thrives on a cohesive and collaborative team mindset, with our values deeply rooted in communication, creating a customer-focused experience, and commitment to quality and positivity. We are a unified team that is continuously discovering the best ways to serve our customers.

The Remote Technician will perform complex technical troubleshooting, diagnostics and repairs to the Company’s fleet of ground support equipment. The Remote Technician performs most duties independently at customer locations and serves as the primary point deployed resource for technical issues. The Technician will be responsible for fostering and building customer trust to grow relationships with Mercury GSE.

To perform this job successfully, an individual must be able to satisfactorily perform each essential requirement that represents the knowledge, skill, and/or ability. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

The following functions may be performed in variable weather and environmental conditions such as

• Serve as customer contact on technical equipment issues as required.
• Establish, grow, and nurture customer relationships.
• Perform a necessary sequence of operations to troubleshoot, disassemble, clean, check, repair, rework, replace, fabricate, assemble, install, and adjust ground support equipment, machinery, accessories, parts, etc. and explain the work procedures to personnel assigned to aid in that work.
• Demonstrate strong self-management, field diagnostics expertise, and customer-facing professionalism while meeting Mercury GSE standards for safety, quality, and documentation.
• Possess expert-level knowledge of primary and sub-hydraulic, electrical, and mechanical systems.
• Diagnose and repair of powertrain assemblies and sub-assemblies and components.
• Utilize diagnostic tools to test, analyze, and collect data for repairs and equipment calibration.
• Heavily relied upon to perform advance diagnostics and capable of completing complicated repairs
• Proficient in the use of diagnostic software and able to read, delete, and regenerate utilizing diagnostic software.
• Able to read and navigate electrical and hydraulic schematics.
• Possess advanced knowledge and capability of troubleshooting (schematics/flowcharts) repairs and adjust electrical and hydraulic systems and components.
• duplicated above
• Diagnose and repair/replace air conditioning systems and components (compressor evaporator, condenser, etc.)
• Perform quality control checks on completed maintenance and repairs.
• Identify opportunities for process improvements in GSE maintenance and operations, implement best practices to enhance the efficiency and effectiveness of the operations team.
• Able to safely and legally operate a motor vehicle
• Complete forms connected with work assignments according to established procedures.
• Ensure tools and equipment are maintained in an effective, safe working condition.
• Report any safety violation, machining equipment misusage, and/or improperly performed work to supervisor or lead.
• Responsible for following the rules and regulations set forth by federal, local, state government and Mercury GSE.
• Keep the work area clean and free of any safety hazards.
• Perform other related duties as assigned or requested. Mercury GSE reserves the right to add or change duties at any time.

• This position requires regular travel to customer locations within the assigned region. Periodic out-of-area travel will be required based on business needs.

This position has no supervisory responsibilities

• High School Diploma or GED
• 7+ years progressively…