Community Resource Specialist; Transportation Services

Overview

The Denver Regional Council of Governments (DRCOG) seeks a Community Resource Specialist (Transportation Services). The position offers a salary range of $4,535.46 - $5,442.26 per month or $2,267.73 - $2,721.13 semi-monthly, depending on qualifications. DRCOG serves as a Regional Planning Commission, the federally designated Area Agency on Aging (AAA), and the Metropolitan Planning Organization (MPO) for the Denver region. The organization emphasizes competitive compensation, generous benefits, and an adaptable work environment.

• Performs client interviews, assessments, and action plans to determine transportation service needs, priorities, and resource requirements; serves as an agency representative with other service providers to address service requirements, availability and needs assessment; makes resource referrals to internal and external programs; provides client advocacy based on required situations. The majority of work is scheduling rides for clients over the phone.
• Evaluates and documents program eligibility status; determines case safety level, emergency status and/or need for crisis intervention or mandatory reporting; develops and communicates client service action/case plans; monitors and documents plan status and follows up on case services; evaluates plan outcomes.
• Coordinates exchange of service information and service care provision with other agencies; provides recommendations regarding course of action; assists in conflict or behavior management; assists in the resolution of disagreements among clients, families, systems, and service providers.
• Monitors client status and services; makes plan adjustments as client needs change; escalates case management supervision as required.
• Prepares, documents and maintains case and/or program information; collects, manages and analyzes data to produce reports documenting program measures and outcomes; provides recommendations; ensures timely program or case activity tracking, reporting and applicable billing.
• Provides training and community education for groups and individuals; researches and identifies community service needs; collaborates with stakeholders and makes program, process and community service recommendations; prepares and disseminates information; and performs program outreach.
• Performs other duties of a similar nature and level as assigned.
• Work in a call center environment taking calls from community members who need assistance to understand, access, and coordinate their transportation needs; promote the enhancement and access to transportation services.
• Complete voucher intake, new client assessments, and 6-month assessments for voucher clients.
• Conduct analysis of needs and provide coordination of services; develop person-centered, individualized referrals, customized action plans for transportation needs, and perform client advocacy.
• Work with voucher contractors to identify and solve trip or customer service issues.
• Attend meetings with community resource organizations to increase knowledge of services and allow for warm transfers from clients to local service providers.
• Provide administrative support for the program (e.g., mailing, data entry, billing, materials management).
• Provide limited technical assistance to consumers and internal staff on ride scheduling platform; troubleshoot technical issues with internal staff and clients.
• Provide support to Aging and Disability Resource Center teams, programs, staff and clients as needed, including Information and Assistance support.
• Provide community outreach and travel training education in individual and group settings.
• Perform program development activities to procure alternate funding sources and maximize existing funding.
• Ensure customer satisfaction and program metrics are met.
• Work on short-term projects supporting development, growth and management of the transportation services program.

Education and experience requirements: Bachelor’s degree in social work, planning, or related human services field and one to two years of related human services experience, or an equivalent combination of education and experience sufficient to perform the essential duties of the job.

Status: Open to qualified applicants until the closing date noted below.

Compensation and Benefits: The hiring salary range for this position is $4,535.46 - $5,442.26/month or $2,267.73 - $2,721.13/semi-monthly depending on qualifications.

Licensing/

Certifications:

Valid Colorado Driver’s License and access to an automobile or to substantively equivalent.

Note: This position is open until 5:00 p.m. Mountain Time on Monday, February 16, 2026.

EOE Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.