Supportive Case Manager

Overview

Description

Title: Permanent Supportive Housing Case Manager
Reports To: Programs Manager
Salary Range: $55k
Employment Type: Full-Time Salaried Non-Exempt
Schedule: Tuesday-Saturday

The Delores Project was founded in 2000 as a winter-only, overnight shelter for women and has grown to offer low-barrier, housing-focused 24-7 shelter for unaccompanied adult women, transgender and nonbinary people, supportive housing for formerly chronically homeless individuals with a disability, and a robust suite of wrap-around services including on-site behavioral healthcare. The organization also provides community-based aftercare services for clients who have transitioned from homelessness to housing.

At The Delores Project, we believe community and belonging are essential to healing from the trauma of homelessness. We are client-centered and strengths-based in our approach, practicing harm-reduction and trauma-informed models of care in all programs. Our values include hospitality, integrity, collaboration, transparency, accountability, respect, and dignity for every community member, including staff and volunteers.

Supportive Housing Case Managers (SHCM) are a crucial piece of our support services team. SHCMs meet residents where they are, assess needs, develop goal plans, provide linkages to community-based resources, facilitate groups, and coordinate services to support stable housing. This position requires ongoing interaction with residents, family/friends/visitors, and outside agencies to facilitate care. SHCMs work in partnership with Arroyo Village property managers (Rocky Mountain Communities) who manage leases, unit maintenance, and rent.

TDP staff collaborate daily with residents to help meet needs and achieve personal goals.

• Provide accountability and support for residents to be good neighbors and engaged community members.
• Provide conflict resolution, mediation, and de-escalation of residents and visitors when necessary.
• Identify barriers with residents and develop plans to overcome them.
• Support residents in being good tenants, including rent and maintenance follow-ups, and serve as intermediary between residents and property management when needed.
• Manage crises by contacting emergency services to maintain health and safety.
• Provide backup staffing support to front-line Housing Assistant staff members.
• Assist in coordination and planning of life skills programming and/or community engagement events.
• Electronically log all resident and/or visitor incidences.
• Complete case notes in HMIS in a timely manner, documenting all appointments with residents.
• Maintain a positive, empathetic, helpful, and boundary-respecting demeanor.
• Additional responsibilities as needed.

• Lived experience in communities of color, Indigenous and/or LGBTQIA+ identity, and experience with poverty and/or homelessness (work or volunteer experience with these populations may substitute).
• High emotional intelligence and maturity; ability to communicate openly and address conflict with curiosity rather than judgment.
• Desire to work as part of a team, with collaborative decision-making and mutual respect.
• Experience with or willingness to work with people who have experienced trauma, chronic mental health challenges, or substance use disorders.
• Understanding of or willingness to learn client-centered, strengths-based, trauma-informed, and housing-first models of service and care.
• Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention.
• Educational background in social work, social justice, counseling, gender or ethnic studies, human services, or nonprofit management (customer service with diverse communities may substitute).
• Prior case management experience with individuals experiencing mental health crises or ongoing mental health challenges, traumatic brain injury, or developmental disabilities.
• Ability to suspend judgment of other people’s identities and life choices.
• Commitment to professional boundaries and ability to model them with diverse populations.
• Ability to speak another language, ideally Spanish or American Sign Language.
• C…