Supportive Services Navigator – Bilingual; Spanish

Summary / Objective

The Family Supportive Services Navigator (Navigator) provides case management, resource navigation, and coaching services for families (in both English and Spanish) residing in Warren Village at Alameda's supportive housing community. This position requires strength‑based assessment and planning with families, utilization of community resources, and interventions with individuals that result in personal growth and self‑sustainability. Services include conducting relationship/rapport building, goal planning, resource and referral, crisis intervention, safety planning, and problem solving.

Additionally, the Navigator will specialize in housing stabilization support for Warren Village at Alameda families and provides support for the success of the Warren Village at Alameda Family Supportive Services program overall, including timely, accurate record keeping, data entry, and front desk coverage.

At Warren Village, we uphold organizational values of accountability, collaboration, empowerment, excellence, inclusion, and integrity. We agree to engage our work together with honesty and transparency, clear decision‑making, continuous learning and improvement, a commitment to repair, community building, and collective growth and well‑being. We recognize that our backgrounds are broad, and our talents are many, from different lived experiences. We value and leverage these differences to support and engage our communities.

• Conduct outreach, assessments, and individualized support to potential residents, including assisting in obtaining and preparing the required documentation to ensure alignment with housing voucher eligibility.
• Provide case management, Mobility Mentoring® coaching, and resource referral to residents as needed, assisting residents through problem‑solving, direct support, intervention, de‑escalation, and mediation, as necessary.
• Utilize trauma‑sensitive coaching, a 2‑generation orientation, and motivational interviewing and support in collaborating with residents.
• Link residents with existing community resources and systems that provide them with support, services, and opportunities to assist them moving towards economic and personal self‑sufficiency, exhibiting resourcefulness, and ensuring proper referrals are made in collaboration with internal and external resources.
• Facilitate connections for residents to additional onsite programming.
• Maintain a keen sense of emotional intelligence, reliability, and flexibility to navigate complex issues at any given time without judgement. Assists residents through problem solving, direct support, and intervention, as necessary.
• Assess crisis situations and apply de‑escalation techniques, as necessary.
• Provide coverage of front‑desk responsibilities as necessary, ensuring seamless operations.

• Ensure timely and accurate data collection and entry into data management, fulfilling essential documentation and reporting obligations.
• Attend weekly team meetings and other specified meetings/trainings as required.
• Coordinate and collaborate with Property Management to increase participants' housing stability and overall sense of well‑being.
• Coordinate and collaborate with additional Warren Village staff, as needed.
• Assist with Warren Village at Alameda resident engagement opportunities, as needed.
• Support the administration of resident surveys and other data collection activities, as needed.
• Assist with intern task supervision.

Other duties as assigned.

• Demonstrates the ability to effectively assess and manage crisis situations, utilizing trauma‑informed approaches to de‑escalate tensions, ensure safety, and maintain a supportive environment.
• Commitment to the mission, goals, and values of Warren Village.
• Technology systems aptitude. Demonstrated proficiency in Microsoft Office applications including Excel, PowerPoint, and Word.
• Ability to work evening and Saturday hours within the work week. (Schedule upon start may be Tuesday to Saturday. Schedule may include some evenings up to 7:30pm.)
• Flexibil…