Community Resource Specialist; Transportation

Summary

The hiring salary range for this position is $4,535.46 - $5,442.26/month or $2,267.73 - $2,721.13/semi-monthly depending on qualifications.
The Denver Regional Council of Governments serves as a visionary leader along Colorado’s front range, tackling major issues such as growth and development, transportation, and the needs of older adults. As a Regional Planning Commission, federally designated Area Agency on Aging (AAA), and Metropolitan Planning Organization (MPO) for the Denver region, DRCOG relies on long‑standing partnerships and a collaborative forum to find innovative solutions.

Our culture and values inform our work, and employees are rewarded with competitive compensation, generous benefits, and an adaptable work environment.

This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Division.

• Performs client interviews, assessments, and action plans to determine transportation service needs, priorities, and resource requirements; serves as an agency representative with other service providers to address service requirements, availability, and needs assessment; makes resource referrals to both internal and external programs; provides client advocacy based on required situations. The majority of work completed is scheduling rides for clients over the phone.
• Evaluates and documents program eligibility status; determines case safety level, emergency status and/or need for crisis intervention or mandatory reporting; develops and communicates client service action/case plans; monitors and documents plan status and performs follow‑up on case services; evaluates plan outcomes.
• Coordinates the exchange of service information and service care provision with other agencies; provides recommendations regarding course of action; assists in conflict or behavior management; and assists in the resolution of disagreements among clients, families, systems, and service providers.
• Monitors client status; monitors services and makes plan adjustments as client needs change; escalates case management supervision as required.
• Prepares, documents and maintains case and/or program information; collects, manages and analyzes data to produce reports documenting program measures and outcomes; provides recommendations; ensures timely program or case activity tracking, reporting and applicable billing.
• Provides training and community education for groups and individuals; researches and identifies community service needs; collaborates with stakeholders and makes program, process and community service recommendations; prepares and disseminates information; and performs program outreach.
• Performs other duties of a similar nature and level as assigned.
• Works in a call center environment taking calls from community members who need assistance to understand, access, and coordinate their transportation needs; promotes the enhancement and access to transportation services.
• Completes voucher intake, new client assessments, and 6‑month assessments for voucher clients.
• Conducts analysis of needs and provides coordination of services; develops person‑centered, individualized referrals, customized action plans for transportation needs, and performs client advocacy.
• Works with voucher contractors to identify and solve trip or customer service issues.
• Attends meetings with community resource organizations to increase knowledge of services and allow for ‘warm transfers’ from clients to local service providers.
• Supports the administrative needs of the program, including but not limited to completion of mailing, data entry, billing, materials management, and more.
• Has the ability to troubleshoot technical issues with internal staff and clients.
• Provides support to Aging and Disability Resource Center teams, programs, staff and clients as needed, including information and assistance support.
• Provides community outreach and travel training education in individual and group settings.
• Provides limited technical assistance to consumers and internal staff on ride scheduling platform.
• Assists with the development of strategies for procuring…