Life Skills Manager - Minors

Under the supervision of the Program Manager, the Minor Shelter Life Skills Manager will be responsible for providing direct supervision of youth at the Urban Peak Minor Shelter program. This includes ongoing engagement, assessment, intervention, and ensuring client safety by delivering appropriate and effective program services in a positive environment.

Duties include supervision of youth in accordance with facility rules and regulations, youth intakes, assessments, crisis phone counseling, client data collection, documentation, file maintenance, and supporting the Minor Shelter Case Manager with completing discharge information. The role also involves communication with the Minor Shelter Case Manager and with the youth’s family, if applicable, and working with the youth and Shelter team towards program termination within 21 days of entry.

The Minor Life Skills Manager will assist with reporting maintenance issues and ensuring that the program is facilitated in a manner that meets Urban Peak’s mission.

The Minor Shelter Life Skills Manager will work with youth ages 12-17 who are enrolled in Urban Peak’s Minor shelter program and are experiencing homelessness. The priority for these clients will be family reunification or, if not possible, referral to other systems of care within 21 days of program entry.

The position will ensure that interactions, interventions, and environments at Urban Peak are trauma‑informed and emphasize the physical and emotional safety of youth and staff.

• Two (2) years of college; OR a high school diploma or equivalent AND six (6+) years of experience in the human services field OR direct experience with homeless or runaway youth.
• Able to connect and work effectively with a diverse, resistant street youth population.
• Exercise discretion and independent judgment, set clear and appropriate boundaries with youth.
• Knowledge and understanding of issues of the homeless adolescent population, mental health issues, and substance abuse among high‑risk young adults.
• Provide services that are trauma informed, appropriate, and effective care.
• Problem solving skills (multi‑tasking, assessment, organization and prioritization).
• Ability to use a second language in written and verbal communication desired (Spanish, Vietnamese, ASL); preferred but not required.
• Lived experience reflective of the youth we serve is encouraged but not required.
• Team‑oriented and able to coordinate with various departments and staff.
• Computer proficient and possess experience of Microsoft Office Suite (e.g., Outlook, Word, PowerPoint, and Excel).
• Must be insurable as a driver on Urban Peak’s auto liability policy to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
• Ability to pass both federal and state background checks.
• Ability to pass pre‑employment TB Screening and a pre‑employment physical examination.
• Provide proof of education (HS Diploma OR Official Transcripts).

• Accurately document admission record and record actual services received by clients.
• Collect and maintain accurate data on an ongoing basis.
• Document relevant and significant events that occur during the shift in the Communication Log.
• Maintain clear and effective communication with other staff regarding clients.
• Ensure client confidentiality through the safe and secure storage of client information.
• Complete thorough intakes to establish comfort and trusting relationships.
• During intake, assess the level of need and make recommendations regarding youth’s involvement in Urban Peak.
• Establish plans with youth, ensure follow‑through, and make appropriate referrals.

• Provide milieu supervision and work to ensure the safety of the youth and their environment.
• Assure that youth maintain cleanliness of the shelter environment.
• Provide direction and support to youth on the completion of daily chores and other milieu activities.
• Maintain a welcoming presence and support youth who come into the shelter.

• Collect and record necessary intake information to reflect the needs of clients.
• Assess appropriateness of client admission to shelter…