Lead Victim Advocate Specialist

Starting hiring salary - $30.47 to $32.30 hourly

Respond to crisis situations 24/7 when needed, having the ability to assess a victim's safety and needs at the time of the incident, and the ability to communicate effectively with law enforcement officers. Provide on-scene crisis intervention, support, inform and referrals for victims of crime in the City of Brighton/Commerce City/Fort Lupton and Lochbuie. This position must work well independently and with teams while providing excellent, respectful customer service and human relations skills which support the City of Brighton’s mission and values.

Receives general supervision from Victim Services Manager; provides functional supervision to Victim Advocate Specialist, Victim Advocate Volunteers, and victim advocate activities.

• Backup for the Victim Services Manager (VSM):
  As the backup for the VSM, you’ll step in when needed to ensure continuity in managing victim services.
• Schedule Management:
  Assist the Victim Services Manager in efficiently managing schedules for the team. This includes coordinating shifts, meetings, and other essential activities.
• Functional Supervision:
  Provide functional supervision to assigned staff. Monitor and evaluate the work progress of Victim Advocate Specialists, identifying areas for employee development and training. Offer guidance on casework and address any issues or concerns that arise.
• Policy Development and Implementation:
  Collaborate with the Victim Services Manager to develop and implement policies and procedures aligned with the unit’s goals and objectives. Consult with other supervisors and managers within the police department to establish priorities and coordinate programs.
• Full Range of Victim Advocate Specialist Duties:
  Perform all duties expected of a Victim Advocate Specialist. This includes providing support to victims, offering resources, and ensuring their needs are met.
• Meeting Participation:
  Attend and conduct various meetings, including unit staff meetings and employee briefings. Active participation in these sessions is crucial for effective communication and coordination.
• Volunteer Recruitment and Coordination:
  May take responsibility for recruiting, hiring, training, and coordinating Victim Advocate Volunteers.
• Performs the full range of duties of a Victim Advocate Specialist, as required.

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that, where possible, they are satisfied and that their needs are being addressed; solicit and evaluate customer feedback
• Comprehend and apply standards and guidelines of victim advocacy including the National Organization of Victim Assistance code of ethics and the Colorado State Constitution for Victims Rights
• Act as an ambassador by understanding and fostering the Victim Advocate's philosophy
• Exhibit pride in self, the department, the service areas; conduct self in a professional manner
• Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty and ethical behavior
• Address difficult or contentious issues in a constructive manner and represent the department in a positive and professional manner under emotional and adversarial conditions
• Support/promote change; demonstrate flexibility and takes calculated risks when appropriate
• Participate in personal growth opportunities and attend trainings designed to enhance capacity to bring new skills and ideas to the team.
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences
• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses and…