Community Assistant

University of Denver - DU - Housing & Residential Education

and the job listing Expires on June 10, 2026

This position is being posted in accordance with the Colorado Equal Pay for Equal Work Act. The University is currently considering an internal/preferred candidate for this role. This notice is provided to inform all employees of the opportunity prior to any employment decision.

On-Call, Policy Enforcement, and Resident Support

• Serve as the first point of contact for residents experiencing emergencies or needing assistance with lockouts, facilities, or maintenance concerns.
• Monitor safety features of the residential communities, such as cameras and doors.
• Respond promptly and professionally to incidents, ensuring the safety and well‑being of all residents.
• Collaborate with Campus Safety and other support services as needed.
• Staff the front desk of the assigned residential building from 8:00 pm – 2:00 am and on‑call from 2:00 am – 8:00 am.
• Enforce HRE and Honor Code policies and procedures while promoting a positive and respectful community.
• Complete SRR or CREO incident reports and SOS referrals accurately and timely.
• Conduct building rounds to ensure security and address maintenance issues.
• Address all safety, security, and maintenance needs by submitting appropriate documentation and reports as necessary.
• Complete daily on‑call reports that briefly detail responses to incidents and concerns.

• Provide support during move‑in and move‑out periods including, but not limited to, room checks, damage documentation, distributing keys, etc.
• Submit maintenance requests for issues that staff becomes aware of, including those identified during building walkthroughs.
• Other duties as assigned.

• Attend all scheduled training sessions, key dates, and professional development opportunities.
• Maintain a working relationship with the Incident Response Coordinator and complete any assigned tasks.

• Model good judgment, ethical decision‑making, and responsible actions that align with University policies, HRE community standards, and the Honor Code.
• Maintain appropriate boundaries with residents to serve as a trusted resource while ensuring accountability when necessary.
• Proactively communicate with your supervisor regarding any conflicts or concerns that may affect your ability to meet job expectations or fulfill responsibilities.
• Represent Housing and Residential Education positively through your actions, demeanor, and the way you discuss the department.

• Understanding of student engagement strategies within the residential community.
• Knowledge of campus resources and how to direct or refer students effectively.
• Able to engage in intentional listening and reflection skills.
• Strong written and verbal communication skills with a goal of self‑growth and achievement
• Ability to maintain constructive work relationships with all staff in HRE, Facilities, and Custodial Services.
• Able to prioritize and meet deadlines in a fast‑paced environment.

• Enrolled in at least one full academic year at the University of Denver prior to beginning the CAposition.
• Maintain enrollment as a full‑time student (12 credits for undergraduate students or 8 credits for graduate students) at the University of Denver.
• Maintain a cumulative grade point average of 2.75 or higher.
• Must be available for all centralized meetings, trainings, openings, and closings including, but not limited to, staff meetings & in‑services, fall training, move‑in days, and closing days. Specific dates will be included in offer letters.
  • Note:
    
    Staff members who are unable to be available for all dates may have their offer rescinded or be separated from the position.

• Experience working in teams to accomplish shared goals and outcomes
• Knowledge of resources available to students at the University of Denver
• Experience in student leadership through clubs, organizations, and/or volunteering
• Experience supporting others through conflict and/or distress
• Admittance to a graduate program at the University of Denver