Security Officer II - Library

Position: Security Officer II - Central Library
About Our Job

The Denver Public Library (DPL) isn't just a place to borrow books; it's a vibrant, essential hub for our diverse city. As a growing urban library system with 28 locations and over 4 million annual visitors, we're deeply woven into the fabric of Denver.

Join a team where your values align with your work. At the Denver Public Library, we're not just serving our community; we're building a culture guided by values that empower both our staff and the public.

• Welcoming:
  We make our resources, services, and expertise accessible for all, recognize the inherent dignity in each person, and provide safe places where everyone can be themselves.
• Curiosity:
  We foster a culture of exploration, innovation, and forward thinking by creating environments that support learning and growth.
• Connection:
  We are neighbors. We foster relationships, listen and act to build and strengthen our community. We bring people together to share information, ideas, and experiences.
• Equity:
  We work to change inequitable practices, structures and policies, and attitudes that drive them, to provide opportunities for every person in our community to thrive. As we do so, we actively examine our roles in perpetuating oppressive systems.
• Stewardship:
  We are accountable to our community, using our resources responsibly. We lead with honesty and integrity, protect privacy and preserve and share the full history of our Denver community.

If you're passionate about service, community engagement, and creating positive change, we invite you to explore career opportunities with us. Come join a team that believes in the power of knowledge, connection, and equity.

Unrivaled Benefits

The City and County of Denver offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but is not limited to:

• Four (4) Medical Plans, Dental, Vision Insurance
• Pension Plan for Life (employee contributes 8.45%, employer matches %) and 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year), 4 paid wellness days, and 12 paid holidays
• CARE Bank, Family Leave Benefits
• Enhanced Work/Life Balance:
  Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes), Employee Volunteer Program
• Learning and Development Opportunities;
  Courses and Career Development Resources
• Eco Pass (unlimited free RTD bus/train rides)
• For more information please visit our website.

About Our Position

DPL is hiring a Security Officer II to work at the Central Library in downtown Denver to help create positive experiences for library customers by maintaining a safe and secure environment for customers and staff. You'll receive on the job training to develop skills and abilities related to the position, including certification in First Aid, CPR and in the usage of an AED, Narcan usage, defensive tactics and verbal de-escalation training.

The Denver Public Library's Security Department is a 24 hour, 7 day a week operation. This gives us the flexibility to work with people with unique scheduling needs. This position is based at the Central Library, which only has pay to park options, but regular employees are eligible for an ECO Pass. We provide uniforms and training to all of our officers to ensure they are well equipped for all situations.

What You Would Bring

• Solid customer service background and is committed to providing a safe and welcoming environment to everyone who uses the library.

• Knowledge of safety and security in a public setting.

• Knowledge of emergency procedures, safety hazards and how to delegate to a team.

• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.

• Ability to thrive working in a diverse environment with constant public contact.

• Ability to creatively solve problems, and handle stressful situations in a positive manner, including situations involving trauma, mental illness, substance abuse, and unhoused populations.

• Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community.

• Skill in de-escalation and positive communication.

• Ability to complete concise and grammatically correct reports.

• Ability to pass a physical and mental fitness examination and a background check after the offer to hire has been made.

• Ability to successfully complete Narcan, Verbal De-escalation, and Defensive Tactics training.

• Ability to obtain an unarmed security guard license issued by the City and County of Denver.

• Experience with Trauma Informed Care or Mental Health First Aid preferred.

• A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.
• Available to work evening or weekend shifts.

Minimum Qualifications:

• Graduation from high school or the…