Overnight Resident Assistant Part-time

Description

Title: Overnight Resident Assistant

Reports To: Operations Manager & Overnight Resident Assistant Supervisor

Salary Range: $25.00 per hour + eligible shift differential $2

Employment Type: Part-Time non-exempt

Schedule: Friday 12am-8:30am Saturday 12am-8:30am Sunday 12am-8:30am

Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown to offer low-barrier, housing-focused 24-7 shelter for unaccompanied adult women, transgender and nonbinary people, supportive housing for formerly chronically homeless individuals with a disability, and a robust suite of wrap-around services including on-site behavioral healthcare. The organization also provides community-based aftercare services for clients who have transitioned from homelessness to housing.

At The Delores Project, we believe community and belonging are essential to healing from the trauma of homelessness and this is one way we differentiate ourselves from many other homeless service providers. In addition to a shelter, we are a community that not only meets people’s basic needs and provides access to housing resources, but we also provide clients with a supportive community in a fully therapeutic environment so they can begin to heal from the trauma of homelessness and are more successful in maintaining housing and stability once they graduate from our programs.

We are client-centered and strengths-based in our approach and practice of harm-reduction and trauma-informed models of care in all our programs. Our engagement with one another is rooted in our values of kindness, integrity, collaboration, transparency, accountability, respect, and dignity for each community member, including staff and volunteers. Those who share these values, are passionate about working with people in crisis, and ending homelessness may be a great addition to our diverse and talented team.

Resident Assistants (RA) serve as front-line team members in our 24/7 shelter, managing all day-to-day operations. RAs work directly with guests in teams of two to ensure the safe, peaceful, and effective operations of our 50-bed shelter. RAs also provide emergency support and relief for residents in the supportive housing program located above the shelter in collaboration with the PSH case managers and the Programs Manager.

Professional Boundaries, Upholding Respect & Dignity, Empathy & Compassion, Conflict Resolution, Professional Documentation, Cultural Awareness & Sensitivity, Program Proficiency.

Ethics & Integrity of Practice, Organization & Time Management, Commitment to TDP's Principles of Care, Cultural Humility, Teamwork & Collaboration, Critical Thinking & Problem Solving.

• Phone screen potential guests and fill beds over the phone.
• Perform intakes and orient new guests.
• Complete shift paperwork and documentation, including the log.
• Conflict resolution, mediation, and de-escalation between shelter guests.
• Ensure the physical and psychological safety of the shelter.
• Perform basic housekeeping duties, including meal preparation and service, supervision of shelter chores, taking out trash, and house laundry.
• Maintain a clean, organized, and safe shelter space.
• Support and provide good customer service to on-site volunteers.
• Facilitate twice-weekly house meetings.
• Attend required training and mandatory monthly team and quarterly all-staff meetings.
• Respond to medical crises, including the use of an AED machine, performing CPR and/or administering Narcan when necessary, and calling for emergency medical response.
• Continuously monitor guests' belongings and dorm cleanliness and organization.
• Deliver verbal or written reminders when shelter guests do not meet community agreements.
• Evict guests who are engaging in unsafe behavior or violating community agreements.
• Data entry for all clients in HMIS.

• Assist PSH residents with emergency lockouts.
• Conflict resolution, mediation, and de-escalation between residents &/ or guests in the absence of case managers.
• Answer PSH call box calls (RAs do not admit visitors to the building but do admit delivery people, case managers, and other service…