Intake Specialist

Description Why Volunteers of America

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Colorado ans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart, and ultimately the spirit of those we serve.

VOA integrates compassion with highly effective programs that build and strengthen communities.

The Intake Specialist assists human service programs in meeting the needs of persons seeking assistance in the Supportive Services for Veteran Families (SSVF) program. Conducts initial assessment functions, screening for eligibility, conducting intake, and making appropriate referrals for callers and walk-ins. Provides follow-up to clients as assigned and maintains positive interactions with community stakeholders.

• Receives and assesses calls for service and conducts intake process: screening households for eligibility, collecting relevant documentation, and supporting SSVF program staff throughout the enrollment process.
• Ensure eligible Veteran clients’ case files are entered in the case management database for approval per supervisor. Refers ineligible applicants to other organizations/programs which would best serve the applicant’s needs. Provide and document appropriate referrals for those screened but not eligible.
• Maintains and updates a database of active community supports for the purpose of linking low-income and/or homeless veteran households with available community resources.
• Utilizes the models of Trauma-Informed Care and Housing First to guide engagement with existing and/or potential SSVF program participants.
• Provides administrative and programmatic support services for client service teams.
• Documents all eligibility screening activities through paper and electronic logs.
• Maintain/track application/screening data inflow and report outcomes.
• Attends staff, team, and department meetings.
• Performs other duties as assigned.

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect, and Service).
• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

• N/A

• 2 years of experience in communication, human services, administration, or related fields.
• 1 year of direct service in human services
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
• Proficient computer skills, including proficiency with the following:
  Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); communication and collaboration tools (Slack, Zoom, Google Teams); digital calendars (Google, Outlook); file-sharing programs (Dropbox, Google Drive); and project management software (Asana)
• Proficient with Windows operating system.

• 1 year of related experience.
• Knowledge and Skills
• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
• Ability to work and thrive within a diverse, multicultural team environment.
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

• Travel throughout the program’s service area is required on a regular basis
• Must be able to work in diverse and, at times, environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to…