Veterans Support Specialist - Denver

Job Details

Job Location:

Main Office - Denver, CO 80231

Position Type:
Full Time

Salary Range: $21.15 - $22.11 Hourly

You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

• Employer paid medical options, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program

The Veteran Care Coordinator (VCC) provides direct, in-person, progressive case management services to vulnerable Veterans and their households who are homeless or at risk of homelessness. The VCC delivers respectful, tailored, and trauma-informed services to support housing stability and ensure Veteran clients receive necessary assistance. This position functions as part of a collaborative team of case managers and specialists providing supportive services under the Veterans Administration (VA) Supportive Services for Veteran Families (SSVF) program.

Occasional travel throughout Colorado may be required.

• Provide services to eligible Veteran households to obtain and maintain safe, stable, permanent housing. Services may include office meetings, home visits, phone calls, and transporting clients to access housing opportunities and community services.
• Maintain regular contact with clients—at minimum twice monthly—to assess progress toward housing stability and accessing needed resources.
• Maintain timely, accurate, and detailed documentation in Caselogic and the VA-required Homeless Management Information System (HMIS).
• Assess the need for temporary financial assistance in accordance with the SSVF Program Guide to support clients’ housing plans.
• Collaborate with Veteran households and SSVF team members on discharge planning to support long-term housing retention.
• Develop and maintain in-depth knowledge of government and community programs that enhance housing stability for Veterans, including researching additional funding sources as needed.
• Maintain working knowledge of SSVF program guidelines to ensure full adherence when delivering services.
• Perform at minimum bi-weekly region-specific in-office Staff of the Day duties, supporting walk-ins, assisting with applications, and providing individualized referrals to Veterans seeking services.
• Ensure all client information remains confidential in accordance with agency procedures and regulations.

• Case Management
  
  Skills:
  
  Proficiency in assessment, planning, and intervention with individuals experiencing high needs, barriers, or disabling conditions.
• Customer Service
  
  Skills:
  
  Ability to build trust through active listening, conflict resolution, mediation, and professional communication.
• Strong organizational, communication, and facilitation skills.
• Ability to work collaboratively within team and community environments to support HAV program success.
• Commitment to ethical practice and confidentiality standards.
• Experience with motivational interviewing, person-centered approaches, solution-focused interventions, and mediation (preferred).
• Cultural
  
  Competency:
  
  Ability to work effectively in culturally diverse environments and comfort working within military and Veteran cultures.
• Proficiency in intermediate computer functions and Microsoft Office Suite.

• Assesses veteran needs and eligibility for services.
• Works with veterans, families and appropriate community agencies to coordinate and facilitate services.
• Ability to meet/work with veterans in a variety of settings.
• Attends staff, team, and department meetings.
• Participates in agency and community planning and education.
• Develops and maintains client case records, plans and reports.
• Ability to drive personal or company vehicle
• Lift and/or carry 20 lbs.
• Sit, stand and walk for reasonable periods of time.
• Maintains prompt and regular attendance.
• Performs related work as assigned.

• Bachelor’s degree in social…