Case Manager - West End Flats

The Colorado Coalition for the Homeless is dedicated to preventing homelessness and creating lasting solutions for homeless and at‑risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well‑being, and stability of those it serves.

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering hope for a better life.
• Building strong, caring, and trauma‑informed communities through the integration of housing, health care, and supportive services.
• Advocating for social and racial equity, inclusion, and diversity, and challenging the status quo in partnership with staff and those we serve.
• Achieving excellence through continuous quality assurance, innovation, and professional development.
• Using resources judiciously and effectively.

Works collaboratively with case managers, supervisors, integrated health team members, and community‑based partners to promote long‑term solutions for families, children, and individuals experiencing or formerly experiencing homelessness. Responsibilities include developing and implementing care plans, coordinating services and resources, monitoring client progress, providing advocacy and support, facilitating referrals, and maintaining case documentation and data collection. The role focuses on delivering outreach services, facilitating referrals and linkages to mainstream services and housing, and providing crisis intervention.

The selected candidate will be required to complete an internal credentialing and privileging process prior to a start date. The timeline is dependent on the submission of necessary documents. A start date will be scheduled once credentialing and privileging are complete.

• Valid driver’s license required (may be waived based on overall experience and current needs).

• Choice of HMO or PPO health insurance coverage; full‑time employees contribute 1% of earnings for their own coverage and no more than 4% for eligible dependents.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care, dependent care, and parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program.
• Dollar‑for‑dollar retirement plan matching contributions up to 5% of earnings with 3‑year vesting.
• Extensive paid time‑off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full‑time employees in their first year.
• The effective date for benefits will be the first of the month following your date of hire.

• Manage a caseload of clients with high‑service utilization and disabilities, including substance use and significant primary and behavioral health care needs.
• Maintain positive and co‑working relationships with community partners and health providers.
• Work under direct supervision and within department parameters; collaborate within a team and support collective problem‑solving efforts.
• Support clients with a wrap‑around care management model to ensure consistent communication, engagement, and support through crisis or disengagement.
• Act as a liaison between internal program management, client referral, and community partners.
• Respond promptly to crises involving residents, providing de‑escalation, support, and appropriate referrals.
• Work with individuals to develop and implement crisis and safety plans tailored to their specific needs.
• Mediate conflicts to help resolve issues and maintain positive relationships.
• Track client data, engagement, and outcomes; focus on individual client outcomes.
• Transport clients, as needed, using a CCH vehicle or an approved personal vehicle; accompany residents to appointments, meetings, and other engagements to provide support and advocacy.
• Outreach individuals to assess basic needs, safety, and mental health resource needs.
• Build rapport and maintain ongoing professional relationships to connect individuals in need of services to long‑term care.
• Assist clients in applying for and securing benefits, such…