Residential Support Staff

Residential Support Staff

If you are looking to join a supportive team driven to impact the lives of others, look no further. Safe House Denver has been around for 48 years, and we are on a mission to improve the lives of domestic violence survivors. We guide community awareness of domestic violence through education, partnerships, and inclusion. We are currently looking for a Residential Support Staff with organization, time management and crisis intervention skills- to support our work as we prepare to serve more survivors in greater ways.

Safe House Denver promotes a culture of excellence. We prioritize and practice seven core values:

Trust
- We foster a culture of trust by being reliable, honest, consistent, direct, and transparent.

Dedication
- We are intentional, passionate, and driven. We commit to making a meaningful impact.

Compassion
- We listen, seek to understand, and help. We embody kindness, patience, empathy, and see the value of each individual.

Collaboration
- We encourage, cooperate, support, and share. We also welcome humor and fun.

Innovation
- We are bold, brave, and fearless. We value curiosity and continuous learning.

Leadership
- We operate with integrity, transparency, and ethics. We are solutions-oriented, optimistic, accessible, and critical thinkers.

Inclusion
- We embrace and respect diverse perspectives and experiences; we believe in a welcome and equitable environment.

What You'll Be Doing:

• Responds to callers who access the Safe House Denver 24 hours crisis line
• Provides emotional support, crisis intervention, and de-escalation
• Provides information and education on domestic abuse, trauma response, and coping skills
• Supports callers in assessing immediate needs, identifying culturally appropriate resources and referrals, and supports callers in developing a plan of action
• Provides safety planning by supporting callers in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports callers in implementing their safety plan
• Screens callers for shelter
• Provides initial intake of new residents
• Orientates new residents to the shelter building and program
• Provides appraisal of the resident's presenting problem
• Assess immediate needs, identify culturally appropriate resources and referrals, and support residents in developing a plan of action
• Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports residents in implementing their safety plan
• Provides emotional support, de-escalation, and crisis intervention during the intake process
• Provides short-term individual advocacy, counseling and crisis intervention to residents
• Provides emotional support, crisis intervention, and de-escalation to residents as needed or requested
• Supports residents in developing short-term goals plans to address immediate concerns
• Provides information and education about domestic abuse, trauma response, and coping skills
• Assists residents in identifying options and achieving short-term goals
• Communicates with Primary Advocates to ensure quality services to residents
• Supports a safe and secure shelter space
• Supports a safe and respectful community living environment by providing emotional support, de-escalation, conflict management, problem solving and crisis intervention
• Provides house meetings as needed to support residents in resolving ongoing issues or conflicts
• Supports participation in the shelter program and community living by providing and explaining information about the shelter program and clarifying expectations of residents
• Supports residents in meeting their day-to-day needs by supplying personal items, shelter supplies and food
• Maintains accurate and timely record keeping
• Responsible for appropriate charting and all necessary documentation
• Demonstrates initiative and vision for service quality, service improvement, problem prevention, and problem resolution
• Works diligently to achieve individual, team, and agency goals and objectives
• Participates with all staff to assure coordinated services both within the Shelter and across all agency programs

Do You Have What It Takes?

Required:

Preferred:

Associ…