Rapid Rehousing Case Manager, Outreach and Engagement

Job Overview

As a Case Manager, you will provide coordinated stabilization and time-limited case management support to clients in housing following their exit from unsheltered homelessness or transitional shelter sites. You will work as part of a close-knit team within a larger collaborative that includes fellow case managers, behavioral health navigators, street medicine nurses and providers, housing navigators, and other service providers from CCH and partner agencies.

Together, this team is dedicated to ensuring rapid exits from homelessness into housing and intentional follow‑up care for at least the first year of housing. Services provided will include, but are not limited to: relationship‑building and trauma‑informed engagement; crisis intervention; provision of basic needs (e.g., food, clothing, household items); facilitation of medical and behavioral health care; transportation assistance; and client advocacy and linkage to services and supports necessary for stabilization in housing following a time‑limited housing subsidy.

This position collaborates closely with non‑congregate shelter providers, housing programs, and other City or contracted entities as needed to support program retention, remove barriers to stabilization, and pursue a variety of housing options beyond the initial intervention period.

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date. The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance. Please note that a start date will be scheduled once credentialing and privileging is complete.

• Manages a caseload of clients with high-service utilization and disabilities including substance use and significant primary and behavioral health care needs.
• Maintain positive and co‑working relationships with community partners and health providers.
• Works under direct supervision, with set department parameters. Works collaboratively within a team and supports collective problem‑solving efforts.
• Support clients with a wrap‑around care management model to ensure consistent communication, engagement, and supports clients through crisis or disengagement.
• Acts as a liaison between internal program management, client referral, and community partners.
• Respond promptly to crises involving residents, providing de‑escalation, support, and appropriate referrals.
• Work with individuals to develop and implement crisis and safety plans tailored to their specific needs.
• Mediate conflicts to help resolve issues and maintain positive relationships.
• Tracks client data, client engagement, and client outcomes. Focus on individual client outcomes.
• Transports clients, as needed, using a CCH vehicle or an approved personal vehicle. Accompany residents to appointments, meetings, and other necessary engagements to provide support and advocacy. Outreach individuals to assess basic needs, safety, and mental health resource needs.
• Builds rapport and maintains on‑going professional relationships with individuals in need of services to get connected to longer‑term care.
• Assist clients in applying for and securing benefits, such as Social Security, Medicaid, and food assistance.
• Facilitate referrals to external agencies and coordinate care with other service providers as needed.
• Contributes to enhancing and ensuring safety by identifying and sharing relevant information related to safety concerns, emergencies, or threats to individuals and others.
• Stays current on applicable community resource list. Provides resources to community members in appropriate situations.
• Participates in community collaboration meetings to address barriers faced by clients and advance the Coalition’s efforts in supporting clients.
• Attends training related to the position with intent to bring on‑going training and educational opportunities to team.
• Ensure timely & accurate recording of all clinical/non‑clinical services, communications, and tasks in the EHR…