Skill Managers

Overview

Under the supervision of the Program Manager, the Life Skills Managers will supervise youth at Urban Peak Denver shelter and/or housing programs. Responsibilities include increasing self‑efficacy, reducing risky behavior, ensuring client safety, delivering program services, maintaining a safe and positive environment, crisis intervention, facilities maintenance, group facilitation, promotion of a therapeutic environment, and accurate data collection and entry. The role ensures all interactions and environments are trauma‑informed and prioritize physical and emotional safety for youth and staff.

• Two (2) years of college; or a high school diploma or equivalent and one (1) year of experience in the human services field.
• Lived experience reflective of the youth we serve is encouraged but not required.
• Ability to connect and work effectively with a diverse, resistant street youth population.
• Exercise discretion, independent judgment, and set clear and appropriate boundaries with youth.
• Knowledge of homeless adolescent population, mental health issues, and substance abuse among high‑risk young adults.
• Provide trauma‑informed, appropriate, and effective services.
• Strong problem‑solving skills (multitasking, assessment, organization, and prioritization).
• Team oriented and able to coordinate with various departments and staff.
• Commitment to trauma‑informed care.
• Must be QMAP certified or eligible for QMAP certification.
• Proficiency in a second language (Spanish, Vietnamese, ASL) desired.
• Computer proficient, experienced with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Insurable as a driver on Urban Peak’s auto liability policy for transportation duties.
• Pass federal and state background checks, pre‑employment TB screening, and physical examination.
• Provide proof of education (HS Diploma or official transcripts).

• Documentation:
  • Accurately document admission records and services received.
  • Maintain accurate data continuously.
  • Document significant events in the communication log.
  • Ensure client confidentiality via secure storage of information.
  • Complete thorough intakes establishing comfort and trusting relationships.
  • Assess need and make recommendations regarding youth involvement.
  • Establish plans, ensure follow‑through, and make referrals.
• Youth Supervision:
  • Provide milieu supervision and ensure youth and environmental safety.
  • Ensure youth cleanliness of the shelter environment.
  • Provide direction and support for daily chores and milieu activities.
  • Maintain a welcoming presence and support youth upon arrival.
• Assessments:
  • Collect and record intake information reflecting client needs.
  • Assess appropriateness of client admission and forward data to intake supervisor.
• Crisis Intervention:
  • Provide crisis intervention and de‑escalation support, including verbal and physical altercations, and phone counseling as needed.
• Case Management:
  • Facilitate group activities and discussions.
  • A limited caseload may be assigned as primary case manager if credentials permit.
  • Additional case management meetings may be required.
• Benefits:
  • Salary: $24.26
  • Shift: Wednesday 8 AM–6 PM and Thursday–Saturday 11 AM–9 PM
  • 100% employer‑paid medical and dental plans (buy‑up available)
  • Vision plan
  • Flexible Spending Plan (Health & Dependent Care)
  • Accident coverage, critical care & hospitalization ancillary plan
  • Employer‑paid basic life and AD&D
  • Employee voluntary life insurance
  • Employer‑paid short‑term and long‑term disability
  • Colorado paid family leave private plan (50/50 employee/employer split)
  • 403(b) retirement plan with 2% agency match
  • Employer‑paid RTD Eco Pass
  • 10 paid holidays
  • 48 hours paid sick time
  • 120 hours vacation (accrual basis)
  • Robust employee assistance program
  • Second language pay differential
  • Support for lateral growth through training and mentorship

Founded in 1988, Urban Peak is the only non‑profit in Denver providing a full convergence of services for youth ages 15‑24 experiencing homelessness or vices include street outreach, a 40‑bed shelter, a daytime drop‑in center, supportive housing, education and employment services, case management, life skills courses, behavioral health evaluations, meals, and more. We adopt trauma‑informed care and Positive Youth Development principles to help youth reach their potential and lead successful lives.

Urban Peak embraces diversity and considers all qualified candidates. We prohibit discrimination and harassment of any type and encourage all candidates to apply.