Enrollment Specialist

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well‑being, and stability of those it serves.

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma‑informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

The Enrollment Specialist works within a multi-disciplinary care team performing both independent and delegated duties, including registration and financial screening functions to determine eligibility for health benefit coverage under various healthcare assistance programs. As part of the Client Access team, this role also assists with front desk and lobby functions by greeting and directing clients, vendors, and visitors, while providing customer service and office support to ensure seamless access to care.

• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business and/or role.

• Choice of HMO or PPO health insurance coverage options: full‑time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same‑and‑opposite‑sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem‑solving resource available to you and your household members.
• Dollar‑for‑dollar retirement plan matching contributions up to 5% of earnings with 3‑year vesting.
• Extensive paid time‑off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full‑time employees in their first year.

The effective date for your benefits will be the first of the month following your date of hire.

• Research and verify patient eligibility for health insurance programs and benefits.
• Register and interview clients to obtain accurate demographic and financial information.
• Inform clients about the availability of government‑funded discount programs.
• Complete enrollment applications using both electronic and manual systems.
• Identify and correct enrollment discrepancies in compliance with program guidelines.
• Maintain expertise in eligibility requirements and specifications for Medicaid, Child Health Plan Plus (CHP+), Medicare Savings Programs, CICP, and Connect for Health Colorado.
• Record and maintain accurate data on enrollment cases worked; submit required data to the State of Colorado to maintain compliance with state enrollment oversight.
• Periodically travel to CCH properties outside of the downtown health center to conduct enrollment outreach events in coordination with CCH staff.
• Interpret and communicate federal, state, and local program eligibility criteria, policies, and procedures to clients and staff.
• Provide back‑up support to Client Access Representatives as needed, including lobby coverage and client intake.
• Assist clients with questions and concerns, connecting them to appropriate CCH services and community resources.
• Support a professional, trauma‑informed, and confidential work environment that values respect, inclusivity, and teamwork.
• Take initiative to identify ways to deliver healthcare in a more compassionate, expedited, and user‑friendly manner.
• Ensure timely & accurate use of all company…