Nurse Advisor - Member Engagement

About Private Health Management

Private Health Management (PHM) supports people with serious and complex medical conditions, helping them obtain the best possible medical care. We guide individuals and families to top specialists, advanced diagnostics, and personalized care. Trusted by healthcare providers and businesses, PHM offers independent, science‑backed insights to help clients make informed decisions and access the best care.

As a Nurse Advisor, Member Engagement, you’ll engage in a newly created role designed to bring clinical credibility and empathy into the earliest moments of a member’s journey to the best of what’s possible in medicine with PHM. This role serves as the first clinical touchpoint for members, helping them understand PHM’s value and guiding them toward the best steps in their care journey.

In the role you’ll focus on outbound engagement, including proactive outreach, trust‑building, and guiding members toward engaging with PHM’s service. Additionally, this role will offer support for inbound triage and member needs, helping ensure members receive timely guidance and are directed appropriately in coordination with the broader team.

You’ll remove friction from the current process and create a seamless transition into PHM services for members facing cancer and other serious and complex illnesses, helping them get the absolute best of what medicine has to offer.

• Increase conversion from outreach to case opening through trust‑based, clinically grounded conversations through direct outreach to eligible members
• Improve member responsiveness, including higher answer rates and sustained engagement
• Strengthen progression from initial contact to active case participation
• Build trust and credibility with employer partners through a high‑quality engagement experience

• Conduct outbound calls to eligible members, introducing PHM as a free and confidential benefit
• Establish trust quickly by clearly explaining privacy protections, independence, and value
• Navigate skepticism and emotional resistance with empathy and confidence
• Guide members toward a clear next step, including case initiation
• Maintain consistent outreach and thoughtful follow‑up to drive engagement
• Support Triage RNs by responding to inbound inquiries as needed

• Apply clinical credibility to strengthen engagement conversations
• Recognize when situations require escalation versus continued engagement
• Support smooth transitions into care teams

• Partner with engagement, triage, and clinical teams to refine workflows and handoffs
  
  Contribute to the evolution of this role in a fast‑changing environment

• Registered Nurse (RN) license with strong clinical judgment. Candidates with PA‑C and Nurse Practitioner licensure will be considered as well.
• Proven ability to build trust quickly in phone‑based or virtual interactions
• High emotional intelligence with the ability to navigate sensitive or skeptical conversations
• Comfort with outbound calling and engaging unfamiliar members
• Strong communication, active listening, and discovery skills
• Strong organization and ability to manage multiple interactions effectively
• Ability to operate in ambiguity with evolving workflows and expectations

• Ability to work intermittent weekend days and/or cover Pacific & Mountain Time Zones
• Experience in outreach, engagement, or proactive communication roles
• Background blending clinical work with customer‑facing or business responsibilities
• Experience in telehealth, call center, or remote care environments
• Experience in ER, triage, or case management settings

The target total compensation for this position is $130,000-$150,000, inclusive of a target base salary of $85,000-$100,000 annually and quarterly incentive compensation.

This is only a part of a total compensation package that also includes health/dental/vision benefits, 401(k) with match, flexible PTO, PHM for PHM and other benefits. Individual pay may vary from the target range as a number of factors including market forces, experience, location, and other relevant business considerations may factor into final compensation.

This is a remote role requiring you to live in and physically perform all work in the United States.