Case Manager - West Scatted Site

This position will be posted for a minimum of 5 days.

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at‑risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well‑being, and stability of those it serves.

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma‑informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

The Case Manager I works collaboratively alongside case managers, supervisors, integrated health team members, and community‑based partners across the organization to promote long‑term solutions for families, children, and individuals experiencing homelessness or who have formerly experienced homelessness. This role is responsible for developing and implementing care plans, coordinating services and resources, monitoring client progress, providing advocacy and support, facilitating referrals to other services, and maintaining case documentation and data collection.

Client care management and support services are grounded in motivational interviewing, stages of change, strengths‑based case management, housing first, harm reduction, cultural responsiveness, and trauma‑informed care. This position will focus on delivering outreach services, facilitating referrals and linkages to mainstream services and housing, and providing crisis intervention.

Office location: 2100 Broadway, Denver CO.

Travel to meet with clients in the central region of the Denver‑Metro area is required. Must have a valid unrestricted driver’s license.

Credentialing and Privileging

In order to ensure that our consumers receive the best possible care, the candidate chosen to fill this position will be required to complete an internal credentialing and privileging process prior to a start date. The timeline is dependent on the selected candidate’s submission of necessary documents. A start date will be scheduled once credentialing and privileging is complete.

Essential Job Functions

• Manage a caseload of clients with high-service utilization and disabilities including substance use and significant primary and behavioral health care needs.
• Maintain positive and collaborative relationships with community partners and health providers.
• Work under direct supervision with set department parameters and collaborate within a team.
• Support clients with a wrap‑around care management model to ensure consistent communication, engagement, and support through crisis or disengagement.
• Act as a liaison between internal program management, client referral, and community partners.
• Respond promptly to crises involving residents, providing de‑escalation, support, and appropriate referrals.
• Develop and implement crisis and safety plans tailored to clients’ specific needs.
• Mediate conflicts to resolve issues and maintain positive relationships.
• Track client data, engagement, and outcomes, focusing on individual client outcomes.
• Transport clients as needed using a CCH vehicle or an approved personal vehicle; accompany them to appointments, meetings, and other engagements.
• Build rapport and maintain ongoing professional relationships with individuals in need of services to connect them to longer‑term care.
• Assist clients in applying for and securing benefits such as Social Security, Medicaid, and food assistance.
• Facilitate referrals to external agencies and coordinate care with other service providers.
• Contribute to enhancing safety by identifying and sharing relevant information related to safety concerns, emergencies, or threats.
• Stay current on…