IDD Services Coordinator

Hybrid | Wednesday/Thursday In Office | Full-Time | Non-Exempt
Make a Difference Every Day

At PASCO, we believe everyone deserves the opportunity to live with dignity, independence, and choice. As an IDD Services Coordinator
, you’ll play a key role in supporting individuals with intellectual and developmental disabilities by coordinating services, building meaningful relationships, and helping ensure quality care.

If you’re organized, compassionate, and enjoy working with people while making a real impact, we’d love to meet you.

As an IDD Services Coordinator, you’ll serve as a primary point of contact for individuals receiving services, their families, caregivers, and community partners.

Responsibilities include:

• Coordinate services with Case Management Agencies and internal teams to support individualized care plans.
• Conduct required supervisory visits, service plan visits, and home visits in accordance with state regulations and agency policy.
• Develop, review, and update person-centered service plans.
• Observe caregivers and provide coaching and performance feedback when appropriate.
• Respond promptly to calls, emails, and questions from clients, families, and caregivers.
• Complete required documentation and ensure compliance with waiver program requirements.
• Track, audit, and maintain client records and required documentation.
• Coordinate client and caregiver schedules within the electronic health record system.
• Collaborate with departments including Intake, Medical Records, Prior Authorization, and Human Resources.
• Build positive relationships with clients, families, caregivers, and community partners.
• Maintain HIPAA compliance and confidentiality in all aspects of the role.
• Travel throughout the community for client home visits.

• Experience in case management, care coordination, or human services.
• Experience supporting individuals with intellectual and/or developmental disabilities.
• Experience working with families and building strong professional relationships.
• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field preferred.

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Comfortable working independently while collaborating across teams.
• Proficiency with Microsoft Office and electronic health record systems.
• Ability to manage multiple priorities while meeting deadlines.
• Passion for helping others and providing exceptional customer service.
• Valid driver’s license and reliable transportation for community visits.

At PASCO, our mission is built around doing the right thing for the people we serve. We’re a collaborative, mission-driven organization that values:

• Integrity and accountability
• Compassionate, person-centered care
• Teamwork and collaboration
• Continuous learning and professional growth
• Advocacy for individuals with disabilities

When you join PASCO, you’re joining a team dedicated to improving lives every day.