Case Manager - Riverfront Lofts

Position

Case Manager I – Denver, CO 80216.

Salary: $20.64 to $25.14 per hour, dependent on total relevant years of experience.

• Manage a caseload of clients with high-service utilization and disabilities, including substance use and significant primary and behavioral health care needs.
• Maintain positive and cooperative relationships with community partners and health providers.
• Work under direct supervision with set department parameters; collaborate within a team and support collective problem‑solving efforts.
• Support clients with wrap‑around care management to ensure consistent communication, engagement, and support through crisis or disengagement.
• Act as a liaison between internal program management, client referral, and community partners.
• Respond promptly to crises involving residents, providing de‑escalation, support, and appropriate referrals.
• Collaborate with individuals to develop and implement crisis and safety plans tailored to their specific needs.
• Mediate conflicts to resolve issues and maintain positive relationships.
• Track client data, engagement, and outcomes; focus on individual client outcomes.
• Transport clients, as needed, using a company vehicle or an approved personal vehicle.
• Accompany residents to appointments, meetings, and other necessary engagements to provide support and advocacy; outreach to assess basic needs, safety, and mental health resource needs.
• Build rapport and maintain ongoing professional relationships with individuals in need of services to connect to longer‑term care.
• Assist clients in applying for and securing benefits such as Social Security, Medicaid, and food assistance.
• Facilitate referrals to external agencies and coordinate care with other service providers as needed.
• Contribute to enhancing and ensuring safety by identifying and sharing relevant information related to safety concerns, emergencies, or threats to individuals and others.
• Stay current on applicable community resource lists and provide resources to community members in appropriate situations.
• Participate in community collaboration meetings to address barriers faced by clients and advance the coalition’s efforts in supporting clients.
• Attend trainings related to the position with intent to bring ongoing training and educational opportunities to the team.
• Performs other duties as assigned.
• Ensure timely and accurate recording of all clinical/non‑clinical services, communications, and tasks in the electronic health record and other systems as required while maintaining complete up‑to‑date charts and any future upgrades as directed.
• Ensure timely and accurate use of all company systems as required while maintaining complete up‑to‑date records and any future upgrades as directed.

• Strong understanding of housing‑first principles, trauma‑informed care, and harm‑reduction strategies.
• Excellent interpersonal and communication skills, with the ability to build trusting relationships with residents.
• Ability to manage a diverse caseload, prioritize tasks, and work independently while also being a team player.
• Proficiency in Microsoft Office Suite.
• Knowledge of local housing resources, benefits programs, and social service agencies preferred.
• Bilingual or multilingual skills preferred.

• 1–2 years of experience working with a diverse population experiencing mental health challenges, particularly those diagnosed with serious and persistent mental illness (SPMI) preferred.
• Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders preferred.

• High School Diploma or GED required.
• Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice preferred.
• A combination of education and experience may be substituted for position requirements on a case‑by‑case basis.

• Valid driver’s license required (may be waived based on overall candidate experience and current needs).

• Health insurance (HMO or PPO) with low employee contribution.
• Dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care, dependent care, and parking expenses.
• Basic life and AD&D insurance coverage (company‑paid).
• Employee Assistance Program.
• 403(b) retirement savings plan with dollar‑for‑dollar matching up to 5% of earnings and 3‑year vesting.
• Comprehensive paid time off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full‑time employees in their first year.

Colorado Coalition for the Homeless is committed to delivering services and making employment‑related decisions without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other protected status.