Family and Housing Support Coach, Bridging Gap

Mile High United Way Family and Housing Support Coach, Bridging the Gap

Mile High United Way is excited to announce an opening for a Family and Housing Support Coach. We believe in keeping equity at the heart of our work, including intentional application of diversity, equity, and inclusion practices that guide how we operate and work within the communities we serve. Ideal candidates have a personal commitment and connection with our mission, vision, and values as seen in our Annual Reports.

Position Title: Family and Housing Support Coach, Bridging the Gap

Status: Non-Exempt, Part-Time 20 hours per week.

Salary: $22.50 - $24.50 per hour. The expected hourly pay rate for this position is $24.50, and salary negotiations are not accepted outside of this stated range.

Benefits:

• 100% employer-paid premiums on employee‑only health, dental, and vision plans
• 3-6% employer contributions to 401(k)
• FSAs
• Employer‑paid life, AD&D, LTD insurance
• Generous PTO, EIB, and holiday benefits; paid parental leave; paid sabbatical leave; EAP
• Tuition reimbursement program; professional and growth development opportunities
• Discounted pet insurance, inclusive bereavement leave
• Free underground parking; free electric vehicle charging station

Location: Primarily based out of our Denver office at 711 Park Ave W, Denver, CO 80205. 3 days per week in office, 2 days remote.

COVID-19 Vaccination: Providing your COVID vaccination card is optional.

The Family and Housing Support Coach is a part‑time, two‑year grant‑funded position responsible for supporting families experiencing housing instability through case management, housing navigation, and data coordination. This role works across homelessness and housing stability programs, providing direct support to families while strengthening system coordination and tracking outcomes.

This position is ideal for someone who is highly relational, detail‑oriented, and comfortable balancing direct service with administrative and systems‑level work.

• Provide strengths‑based, trauma‑informed case management to families experiencing housing instability or at risk of homelessness
• Develop and implement individualized service plans in partnership with families
• Connect families to community resources, including financial assistance, employment services, education supports, and basic needs
• Maintain consistent communication and follow‑up to support progress toward stability goals

• Serve as a liaison between families, property managers, and housing providers
• Support families in identifying, applying for, and securing safe and stable housing
• Assist with lease navigation, landlord communication, and addressing barriers to housing placement
• Coordinate with internal and external partners to align housing resources and opportunities

• Maintain accurate, timely, and detailed case notes and documentation in required data systems
• Track service delivery, housing outcomes, and key performance indicators
• Support grant reporting requirements by ensuring data quality and completeness
• Utilize data to inform case planning and program improvements

• High School Diploma/GED required;
  Some College or bachelor's degree preferred.
• Minimum 3 years of experience working with youth or young adults in sectors such as school districts, juvenile justice, mental health, law enforcement, and human service agencies.
• Minimum 3 years of related experience providing supportive services to underserved communities.
• Bilingual (English/Spanish) skills preferred.

• Demonstrated experience working with diverse populations.
• Strong understanding of youth development factors.
• Strong ties and understanding of community resources.
• Strong case management and/or coaching skills.
• Excellent communication skills.
• Strong organizational skills.
• Creative and flexible nature.
• Must meet and maintain Mile High United Way's driving criteria and possess a valid driver's license.

• Proficient in Microsoft Office and Salesforce.

60% of time in a typical office…