Shift supervisor, Social Work

Shift Supervisor

Job Title:

Shift Supervisor

FLSA Status:
Full Time - non-exempt

Reports To:

Program Manager

Schedule:

40W M-F 8:00AM – 4:30PM

Supervises:
Program Assistants

Rate of Pay: $23.00-$24.00 USD hourly

Closing Date: 6/28/2026

Benefits:
Standard;
Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of.0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b) plan)

Position Summary

The Shift Supervisor is responsible for supporting the oversight of day-to-day operations for programs serving individuals or families who do not have permanent housing. The primary responsibility of this position is to provide supervision and oversight of front-line customer service delivery and safety to program guests. Leadership responsibilities include staff training and coaching, safety, implementation policies and procedures, and other personnel related items.

Assigned shifts may include overnights, weekends or days. Each location is a 24/7 site that supports households through a trauma informed lens. We are seeking a candidate who can work independently with limited supervision.

Duties and Responsibilities

• Provide direct oversight of assigned Program Assistants in the day-to-day operations of the program.
• Assist program leadership with any HR related needs, staff discipline and conflict resolution as pertains to subordinates.
• Ensure guest support and services are implemented according to site policy.
• Hold Program Assistants accountability for the shift duties

Oversight of Program Assistants

• Assign Program Assistants to the roles that are required for day-to-day operations of the program to ensure the site is safe, clean, organized, and welcoming.
• Assign tasks to Program Assistants to ensure that all shift tasks are completed in compliance and accordance with contract and policies.
• Provide strong customer service to guests, which always includes positive and supportive communication.
• Build and maintain professional relationships with shelter guests, partners, volunteers, and staff.
• Understand and communicate expectations of the program agreement at the location, ensuring compliance with policies and accurate record-keeping.
• Ensure that all shift notes, program materials, client files and data are maintained, in accordance with contract and organizational policies.
• Ensure that meal service is provided in compliance with Safe Serv regulations during designated times.
• Ensure that guest unit/bed assignment checks are assigned and conducted to support guests' adherence to program expectations.
• Communicate urgent concerns following the appropriate chain of command and communication methods.

Professional-Level Services

• Assist program leadership with public relation activities by ensuring that all PR entering site has been cleared through the appropriate channels.
• Provide information and referral to social service programs as needed or refer to appropriate staff as needed.
• Address conflicts and mediate issues with de-escalation strategies to ensure a peaceful and safe environment within the program.
• Respond promptly and effectively to emergency situations, including medical or safety concerns, following established shelter protocols to protect the well-being of households and staff within the protocol.
• Ensure that all The Salvation Army policies are observed.
• Maintain ethical boundaries with clients, colleagues, and partners in alignment with The Salvation Army's code of ethics and policies.
• Complete all required training in adherence to the training schedule and in compliance with contract, organizational and program…