Bilingual Outreach Case Coordinator

Bilingual Outreach Case Coordinator I

The City and County of Denver offers a competitive salary commensurate with experience and education. The starting pay range is $23.89 to $28.00 per hour based on your experience. We also offer generous benefits for full-time employees which include but is not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 132 hours of PTO earned within first year
• 11 Paid Holidays per year, plus 1 personal holiday, and 8 hours of Denver Good Deeds volunteer time
• Education Refund Program (ERP) - a chance for the city to support your continued learning and career growth by investing in your future with the city
• Care Bank – 8 weeks of Paid Family Leave (after the probation period is passed)
• Free RTD Eco Pass
• Competitive medical, dental and vision plans effective within 1 month of start date

In this position you will work on site at the Office of the Municipal Public Defender, at: 710 W Colfax, Denver CO 80204. This position will be 100% onsite from 8:00AM – 4:00PM with flexible work hours as needed.

The Office of the Municipal Public Defender (OMPD) is a comprehensive, holistic public defender office that is client-centered, independent, and innovative in the representation of defendants who face jail time for municipal ordinance violations and traffic offenses, and municipal youth offenses. Many of our clients live with mental health conditions, substance use disorders, and traumatic brain injuries and over half are experiencing homelessness or housing instability.

OMPD's Client Support Team (CST) consists of four Peer Support Specialists, a Behavioral Health Navigator, and a Bilingual Outreach Case Coordinator who work alongside attorneys in court daily, create re-entry plans with clients in jail, and connect clients with resources like shelter/housing, benefit enrollment, behavioral health treatment, and more. The CST division serves as part of the defense team and are bound by the Colorado Rules of Professional Conduct including rules regarding attorney-client privilege and client confidentiality.

OMPD is seeking a Bilingual Outreach Case Coordinator I to provide case management services and resource navigation to the individuals OMPD represents in both Spanish and English.

Job duties and responsibilities of this position include, but are not limited to the following:

• Provide ongoing case management to clients to assist individuals in connecting to culturally and linguistically relevant behavioral health services, shelter, reentry services, benefit enrollment, other desired resources and services in both Spanish and English
• Assess clients' current resource/service connections, strengths, and current needs to determine both appropriate services and/or programs and eligibility for services
• Develop solutions with clients to resolve immediate or recurring problems and barriers to receiving and/or participating in services or programs
• Work in close partnership with attorneys, administrative staff, and other Client Support Team staff as part of a holistic defense team
• Support the defense team by being present regularly at court, specialty dockets, and at OMPD's office for on-demand, in-person client support
• Delivers outreach and case management services in Spanish and English, interprets as needed for OMPD staff, and translates outreach/resource materials into Spanish
• Visit clients in Denver jails, partners with clients to create reentry plans, and connect clients to services and treatment to support their transition into the community
• Monitor and track client participation, follows up on any problems or issues that arise, and coordinates immediate support services such as transportation assistance, clothing and hygiene needs, food, and other services
• Complete all required documentation. Gathers and maintains data for defense team communication and reporting requirements – including documenting client progress, client interactions, and updating case records
• Build professional relationships and networks with community resources, service providers to increase access to timely, relevant service/resource connections for OMPD clients
• Other…