Shelter Attendant Tamarac Shelter

Bayaud Works is a subsidiary of AC Disaster Consulting. Our Temporary Staffing Service partners with Federal, State, City, County, and private employers to provide high-quality staffing and operational support. Bayaud Works was created to provide opportunities for individuals with barriers to employment and has since expanded to include shelter management, safety patrol, janitorial services, and transportation operations.

Department:
Bayaud Works, LLC – Tamarac Family Shelter

Reports To:

Shelter Lead, Project Manager

Location:

Tamarac Family Non-Congregate Shelter

Schedule:

Full-Time, Non-Exempt (some evenings, weekends, and holidays may be required)

FLSA Status:
Non-Exempt

Compensation: $24.00 per hour

Post Date: July 23, 2026 - July 30, 2027

Mission: Creating pathways for individuals and communities who have faced adversity by providing meaningful employment and supportive services.

Vision: A future where every individual has the opportunity to achieve stability, dignity, and self-sufficiency through meaningful work, compassionate support, and thriving communities. Bayaud Works will be recognized as the trusted leader in transforming lives through innovative workforce solutions, supportive services, and community partnerships.

The Shelter Attendant plays a critical frontline role in supporting the safety, stability, and daily operations of the Tamarac Family Non-Congregate Shelter, a 24/7 shelter environment serving families with minor children. This position provides direct guest support, front desk coverage, site monitoring, conflict de-escalation, meal support, documentation, welfare checks, and routine operational assistance in alignment with Bayaud Works standards, HOST contract expectations, and Tamarac shelter policies.

Shelter Attendants are expected to uphold trauma-informed, low-barrier, housing-focused, and family-centered practices while maintaining professional boundaries, confidentiality, and consistent communication with Shelter Leads and site leadership.

• Greet residents, partner organizations, volunteers, staff, and visitors with professionalism, warmth, and respect while identifying internal and external guests in accordance with site procedures.
• Provide strong customer service through positive, supportive, trauma-informed, and culturally responsive communication.
• Perform general front desk and reception duties, including answering phones, greeting guests, supporting check-in procedures, and directing questions or concerns to the appropriate staff member.
• Maintain an accurate count of residents, partners, volunteers, visitors, and other approved individuals on site during assigned shifts.
• Monitor shelter grounds and conduct routine safety checks inside and outside the facility to help ensure the premises remain secure, clean, and safe for residents, staff, and visitors.
• Conduct guest unit or room assignment checks as assigned to support compliance with shelter expectations, bed agreements, safety standards, and documentation requirements.
• Conduct evening welfare checks for families who have not been seen during the day and document follow-up through the approved attendance or shift documentation process.
• Support resident adherence to program expectations, including room checks, participation in case management, community activities, quiet hours, family responsibilities, and shelter routines.
• Address conflict, mediate concerns, and use trauma-informed de-escalation techniques to help maintain a peaceful and safe shelter environment.
• Respond promptly and calmly to emergency situations, including medical, behavioral health, safety, fire, evacuation, severe weather, or facility-related concerns, following established shelter protocols and the chain of command.
• Communicate urgent concerns, safety issues, guest needs, facility issues, and policy violations through the appropriate supervision and communication channels.
• Maintain accurate shift logs, attendance records, incident reports, program materials, client files, and other required documentation in accordance with organizational, contractual, confidentiality, and records-management policies.
• Protect guest confidentiality and privacy at all times, including by not confirming or denying whether an individual is staying at Tamarac unless authorized by policy, emergency need, legal obligation, or a valid Release of Information.
• Provide information and referrals to social service programs as appropriate or connect residents with the appropriate case management, intake, programming, facilities, or leadership staff.
• Support meal service during designated times in accordance with shelter procedures and Serv Safe protocols.
• Assist with cleaning and maintaining common areas, family units, front desk spaces, meal areas, and other assigned areas to keep the shelter clean, organized, and welcoming.
• Support resident move-ins, move-outs, room turnovers, abandoned property procedures, and light packing or…