Front Desk Safety Associate - 10999

This position will be posted for a minimum of 5 days

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well‑being, and stability of those it serves.

We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma‑informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

The Front Desk Safety Attendant position will be required to answer the office phone, meet, greet, screen, direct, and address the myriad needs of customer, clients, vendors, contractors, delivery people, and others who approach the front desk throughout the day. Further, they are responsible for ensuring the safety of clients, staff, vendors, volunteers, and other visitors at their assigned location. This role focuses on de‑escalation, crisis prevention, and maintaining a trauma‑informed approach to safety while promoting a secure environment.

This role is not an extension of law enforcement but serve as proactive safety professionals in a supportive capacity.

The safety function at the Coalition is not an extension of a law enforcement agency and should not act as such. While cooperation with such agencies is encouraged, Coalition safety associates are not empowered to detain persons unless an illegal act has occurred on Coalition property. The safety function is not a transportation/escort service for other agencies and safety staff should not use Coalition vehicles for such transportation.

• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business and/or role.

• Choice of HMO or PPO health insurance coverage options: full‑time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same‑and opposite‑sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem‑solving resource available to you and your household members.
• Dollar‑for‑dollar retirement plan matching contributions up to 5% of earnings with 3‑year vesting.
• Extensive paid time‑off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full‑time employees in their first year.

The effective date for your benefits will be the first of the month following your date of hire.

• Monitors building entry/exit points.
• Controls residents, visitors, applicants, and vendor’s access into the building.
• Utilize customer service skills.
• Keep work area clean and organized throughout entire shift.
• Communicate in writing to building management and staff issues concerning events that took place during your shift;
  
  Including but not limited to issues/concerns related to security, maintenance, visitors and resident’s behavior.
• Responsible for supervising the building when management is not available or not on duty.
• Remain at the front desk location at all times, unless specific resident or staff…