Case Manager - Downtown Lofts - 11002

Position Overview

The Colorado Coalition for the Homeless is a nonprofit focused on preventing homelessness and creating lasting solutions for homeless and at‑risk families, children, and individuals throughout Colorado. The Case Manager I collaborates with case managers, supervisors, integrated health team members, and community‑based partners across the organization to promote long‑term solutions for families, children, and individuals experiencing homelessness or who have formerly experienced homelessness.

This role is responsible for developing and implementing care plans, coordinating services and resources, monitoring client progress, providing advocacy and support, facilitating referrals to other services, and maintaining case documentation and data collection. Client care management and support services are grounded in motivational interviewing, stages of change, strengths‑based case management, housing first, harm reduction, cultural responsiveness, and trauma‑informed care. The position will focus on delivering outreach services, facilitating referrals and linkages to mainstream services and housing, and providing crisis intervention.

Location:

2075 Broadway, Denver, CO 80205

Must maintain a Colorado driver’s license within 30 days of hire.

In order to ensure that our consumers receive the best possible care, the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date. The credentialing and privileging timeline is dependent on the selected candidate’s submission of documents necessary for clearance. A start date will be scheduled once credentialing and privileging is complete.

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma‑informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

• Manages a caseload of clients with high‑service utilization and disabilities including substance use and significant primary and behavioral health care needs.
• Maintain positive and co‑working relationships with community partners and health providers.
• Works under direct supervision, with set department parameters.
• Works collaboratively within a team and supports collective problem‑solving efforts.
• Support clients with a wrap‑around care management model to ensure consistent communication, engagement, and support clients through crisis or disengagement.
• Acts as a liaison between internal program management, client referral, and community partners.
• Respond promptly to crises involving residents, providing de‑escalation, support, and appropriate referrals.
• Work with individuals to develop and implement crisis and safety plans tailored to their specific needs.
• Mediate conflicts to resolve issues and maintain positive relationships.
• Track client data, client engagement, and client outcomes with a focus on individual client outcomes.
• Transport clients, as needed, using a CCH vehicle or an approved personal vehicle.
• Accompany residents to appointments, meetings, and other necessary engagements to provide support and advocacy.
• Outreach individuals to assess basic needs, safety, and mental health resource needs.
• Build rapport and maintain on‑going professional relationships with individuals in need of services to connect them to longer‑term care.
• Assist clients in applying for and securing benefits, such as Social Security, Medicaid, and food assistance.
• Facilitate referrals to external agencies and coordinate care with other service providers as needed.
• Contribute to enhancing and ensuring safety by identifying and sharing relevant information related to safety concerns, emergencies, or threats to individuals and others.
• Stay current on applicable community…