Bilingual Housing Case Manager-Theodora Family Hotel

Bilingual Housing Case Manager

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Colorado ans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart, and ultimately the spirit of those we serve.

VOA integrates compassion with highly effective programs that build and strengthen communities.

The bilingual housing case manager at the Theodora Family Hotel is directly responsible for the service provision and housing assistance for families enrolled in the Theodora Family Hotel shelter. This program serves multiple populations in two different programs: family shelter and a VA Grant Per Diem program. Service modalities include Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing, Crisis De-escalation and Critical Time Intervention.

Job duties include conducting needs-based and program eligibility assessments, engaging in community outreach, providing case management services, assist families in maintaining their stay at the shelter, crisis management and de-escalation, life skills, connection to income resources and/or public benefits, determining rental amounts, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams. Further, the Case Manager may be charged with developing program-specific specializations relevant to the needs of participating households, and is expected to be aware of, and consistently apply, best practice standards in their applicable field of work.

Requires use of personal vehicle for service provision including securing and maintaining housing for the participants enrolled in the program. The expectation is that 90% of the families engage in case management services.

Essential duties and responsibilities include ensuring that the participant's voice is heard, and their ideas play a prominent role in programming; providing housing case management; ensuring participants receive regular engagement opportunities for services; responsible for collecting necessary documents to obtain and maintain housing; responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings;

involved in intakes, housing orientations, lease-ups and ongoing educational opportunities for participants; assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability; facilitates the delivery of appropriate services for the households as indicated by relevant service modalities through an equity lens; coordinates services with community providers when needed; demonstrates knowledge of resources, a passion for serving people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team;

develops, directs, and monitors the implementation of quality Housing First/CTI-based supportive services tied to housing stability; coordinates with the entire team to deliver services most appropriate to meet the needs of presenting households; assists in relocating households as needed and securing emergency housing; supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field;

working with the families on ensuring timely follow up with regards to concerns and issues pertaining to their stay at the program; attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position; clearly documents all guest interactions along with required eligibility and demographic information; obtains and maintains chronic homelessness documentation and disability documentation;

ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines; develops specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS); ensures that families are entered into the ONEHOME Coordinated Entry System, to include administering the Coordinated Entry Standard Assessment, previously known as the VI-SPDAT;

performs duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams; maintains the physical and emotional safety of all guests in the facility; from time to time may need to assist with managing the community spaces and…