Case Manager: Bannock Youth and Family Center

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Colorado ans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart, and ultimately the spirit of those we serve.

VOA integrates compassion with highly effective programs that build and strengthen communities.

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

** This Case Manager role is directly responsible for the service provision and housing assistance for the participants

engaged in programs housed out of the Bannock Youth and Family Center. Current programs serve youth and

youth head of households ages 18- 24 who are literally homeless as well as participants with justice involvement.

Service modalities include Motivational Interviewing and Critical Time Intervention. Job duties include conducting

needs-based assessments, community outreach, providing case management services, assisting with housing

navigation, supporting housing retention, connection to income resources and/or public benefits, determining

rental assistance, landlord recruitment/mediation, attending meetings/trainings within the community,

collaborating care with service providers and multi-disciplinary teams, and accompanying participants on

appointments as needed. Requires use of personal vehicle for securing and maintaining housing for the

participants enrolled in the program

• Ensures that the participant’s voice is heard, and their ideas play a prominent role in programming.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, utilization of the coordinated entry system and HUD transitional and rapid rehousing standards.
• Provides intensive case management; ensures participant receives regular engagement in services.
• Responsible for collecting necessary documents to obtain and maintain housing, identification documents, income changes, changes in household, etc.
• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.
• Develops specialized knowledge related to service delivery database systems within the organization.
• Attends intakes, housing orientations, lease-ups, and ongoing educational opportunities for participants in VOA Programs. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines.
• Assists with community-wide outreach to identify eligible participant households presenting substantial barriers to housing stability. Utilizes the One Home system as required by funding sources. Assist clients in their search for housing, filling out rental applications, interpreting leases and understanding tenant rights and responsibilities.
• The Case Manager facilitates the delivery of appropriate services for participant households as indicated by relevant service modalities.
• Demonstrates knowledge of resources, a passion for serving the youth and justice involved population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Provides housing navigation and processes referrals for participating households. Assists in conducting needs-based assessments if needed in…