Employment Services Case Manager

Case Manager 1-Employment Services (Entry Level)

WHAT MAKES VOA SPECIAL? VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran's efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor's efforts to become self-sufficient and reach their full potential.

Case Manager 1-Employment Services (Entry Level) directs and facilitates the delivery of employment appropriate support services for participant households as indicated by relevant service modalities. Job duties include conducting needs-based and program eligibility assessments, providing employment and education opportunities to participants, engaging in community outreach, providing case management services, and program-wide service coordination. Case Manager 1 (Entry Level) is charged with making demonstrable progress towards obtaining and applying knowledge and experience in field-relevant best practices and standards.

• Ensures that the participant's voice is heard, and their ideas play a prominent role in programming.
• Acts as liaison with employers, schools, and businesses to provide participants with appropriate placements; maintains a current list of education and employment opportunities for participants
• Provides participants with information and referrals on suitable career paths based on participants skill qualifications, interests, and experiences
• Assists participants with preparing for job interviews including but not limited to job application assistance, mock job interviews, and preparing resumes and cover letters
• Develops and implements effective coaching strategies to help participants overcome employment barriers
• Provides case management services to Program Clients.
• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.
• Responsible for understanding and implementing their assigned program according to program funder and Volunteers of America standards and expectations.
• Conducts community-wide outreach to identify eligible participant households presenting substantial barriers to housing stability.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position
• May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Clearly document all client interactions along with required eligibility and demographic information
• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
• Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress towards working in accordance with these practices and standards.
• Performs all other duties as assigned.

Supervisory Responsibilities N/A

Working Conditions and Physical Requirements Travel throughout the program's service area is required on a regular basis. Must be willing to use vehicle for service provision throughout the metro Denver area. Must be able to work in diverse and, at times, uncomfortable environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.

Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds), Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall.

Position Type and Expected Hours of Work Full-Time Work hours may vary but are typically scheduled around a 40-hour workweek designed to fulfill program objectives with occasional overtime requirements.

Location Field Office in Denver; travel throughout the Denver Metro region OR Field Office In Colorado Springs; travel throughout the El Paso County region

Pay Range: $21.00-$23.00/hr

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform…