OES Tier III Help Desk

Job Title

This position is open to current Colorado residents.

This position is the primary support technician for Supplemental Nutrition Assistance Program (SNAP), Colorado Works, and Adult Financial programs as they relate to the CBMS data system. As the support technician, this position provides technical assistance to county and state users related to data system functionality for the various programs. This assistance is policy and rule-driven, i.e., assistance provided is in relation to the various program rules and policies that each Division follows.

The position identifies needs, policy concerns, areas of training needed, and makes recommendations to the various programs related to the same. This position coordinates closely with the other state policy staff and the work involves application of extensive cross-program policy knowledge to identify, prevent, and resolve frequent conflicts between programs. The position conducts user acceptance testing for data system changes.

This position assists with ongoing policy discussions.

Primary

Job Duties:

• CBMS and PEAK Support
• Program Education
• CBMS Improvement and Modernization
• All other duties as assigned

This position requires six (6) years experience in Human Services, specifically a combination of SNAP, TANF, and Adult Financial, working with confidential client data, learning, navigating and troubleshooting multiple data management systems, government processes, and procedures, and demonstrating strong written and verbal skills.

Conditions of Employment:

• Must pass a Name Check Only Background
• Motor Vehicle Record Check
• State of Colorado residency at the time of application, and residency within the state throughout the duration of employment in this position
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high-quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS.

In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• State of Colorado Employee Benefit Hub Resource Center
• Employee Wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Remote work arrangements for eligible positions
• Some positions may qualify for the Public Service Loan Forgiveness Program.