Young Adult Shelter Program Manager

Young Adult Shelter Program Manager

Under the supervision of the Assistant Director of Shelter Services, the Young Adult Shelter Program Manager is responsible for the overall oversight and administration of the Young Adult Shelter program, which offers 24/7 services to youth ages 18-24, and always ensures adequate staffing. This includes response to emergency situations, supervision of Life Skill Managers, full-time volunteers, and relief staff. The Young Adult Shelter Program Manager is also responsible for the oversight of HMIS/Salesforce data quality, QMAP requirements, maintenance of physical space, as well as oversight of youth activities and working closely with the Assistant Director of Shelter Services to assist with shelter program development.

In addition, they will act as liaison between the Volunteer Coordinator and volunteers at the shelter, communicating needs and ensuring all volunteers feel welcome and have an understanding of the Young Adult Shelter.

This role will also be responsible for oversight and understanding of health department regulations, as well as training new staff in their positions. They will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.

Who You Are:

• A master's degree in social work, psychology, or child development AND a minimum of two (2) years' treatment-oriented or case management experience; OR a bachelor's degree in behavioral science, human services, or related fields AND three (3) years' experience working with children/youth; OR 5 years' full-time (FT) experience with homeless or runaway youth.
• Experience supervising staff and managing a residential and/or shelter program are preferred
• Confidence in timely and accurate data collection and the ability to maintain accurate and thorough client files (this position will utilize Salesforce)
• The ability to connect well, work effectively and communicate in a culturally responsive manner with a diverse youth population.
• Ability to handle multiple tasks and to assess and change priorities based upon agency and client needs, in an environment that sometimes includes interpersonal conflict and chaos
• Skilled in mediating and de-escalating, particularly in sensitive situations.
• Able to make sound decisions, using available information while maintaining appropriate confidentiality.
• Able to function as a member of an interdisciplinary team and work with collaborating agencies.
• Must be team-oriented and able to coordinate with various departments and staff.
• Lived experience reflective of the youth we serve encouraged but not required
• Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel)
• Understanding of the provision of and commitment to trauma-informed care and positive youth development
• Must be insurable as a driver on Urban Peak's auto liability policy in order to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and/or an approved personal vehicle
• Must be QMAP-certified or eligible for QMAP certification.
• Ability to use second language in written and verbal communication is desired but not a requirement (most common languages in the Denver Metro area).
• Must pass both federal and state background checks
• Must pass pre-employment physical

What You Will Do:

• Milieu Supervision
• During coverage of floor shifts or on holiday and on-call shifts, the Young Adult Shelter Program Manager focuses their attention on providing oversight of the shelter milieu area.
• Provides services for youth through a trauma informed approach, working to ensure the physical and emotional safety of the youth and their environment.
• Provides programming that supports the building of healthy relationships, as needed.
• Works alongside kitchen staff and volunteers to ensure meals are prepared in a safe, clean, and efficient manner.
• Works with youth to maintain cleanliness of their environment. Provides direction and support to youth on the completion of daily chores.
• Maintains a welcoming presence and support youth who enter the program through intakes, tours,…