Front Desk Safety Associate

This position will be posted for a minimum of 5 days

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado.

The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

• Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
• Building strong, caring, and trauma-informed communities through the integration of housing, health care, and supportive services;
• Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
• Achieving excellence through continuous quality assurance, innovation, and professional development;
• Using resources judiciously and effectively.

The Front Desk Safety Associate leads safety initiatives for the organization, ensuring the well-being of residents, staff, and visitors. This role develops and implements trauma-informed safety plans, monitors building activity, and provides leadership and coordination for safety operations. The Safety Officer serves as a resource and liaison for staff, contract security, and emergency responders, contributing to a safe and supportive environment for all occupants.

• Establish and implement trauma-informed safety strategies and plans of action to mitigate risks to residents, staff, and visitors. Communicate safety plans to all relevant personnel and monitor effectiveness.
• Check in and out all individuals entering the building. Monitor security cameras and building activity to identify potential risks and reduce emergency incidents.
• Complete Safety Zone reports for all incidents and actively follow up to ensure mitigation and access to care for residents.
• Intercede in incidents when requested, provide directives to contract security personnel, and coordinate cost-effective security measures to address risks and liabilities. Interact with emergency responders as needed.
• Build ongoing relationships with residents, assist with access to healthcare, behavioral health, substance use treatment, and other mainstream resources.
• Participate in eviction prevention and coordinate referrals to internal and external programs.
• Maintain thorough and timely records of clinical assessments, interventions, and ongoing client contact. Collaborate with other teams and service providers to ensure continuity of care.
• Performs other duties as assigned.

• Education
  • High school diploma or GED required; additional training in mental health preferred.
• Experience
  • Experience designing or administering safety programs with trauma-informed care principles.
  • Experience in case management, peer support, housing counseling, or security operations within social services preferred.
  • Experience working with homeless or underserved populations preferred.
• Job Competencies
  • Knowledge of trauma-informed care principles and application in safety planning.
  • Strong ability to assess, respond, and mitigate safety risks.
  • Excellent interpersonal, communication, and conflict resolution skills.
  • Ability to coordinate and direct…