Rehousing Case Manager
Listed on 2026-08-30
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Social Work
Crisis Counselor, Community Support Services, Human Services/ Social Work, Family Advocacy & Support Services
Description
Position: Rehousing Case Manager
Reports To
:
Programs Manager
Accountable to: Guest/Residents/Resident Assistants
Employment Type: Full-Time, Salaried Non-Exempt
Pay: $26.44 per hour $55,000 annually
About us: Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown to offer low-barrier, housing-focused 24-7 shelter for unaccompanied adult women, transgender and nonbinary people, supportive housing for formerly chronically homeless individuals with a disability, and a robust suite of wrap-around services including on-site behavioral healthcare. The organization also provides community-based aftercare services for clients who have transitioned from homelessness to housing.
At The Delores Project, we believe community and belonging are essential to healing from the trauma of homelessness and this is one way we differentiate ourselves from many other homeless service providers. In addition to a shelter, we are a community that not only meets people’s basic needs and provides access to housing resources, but we also provide clients with a supportive community in a fully therapeutic environment so they can begin to heal from the trauma of homelessness and are more successful in maintaining housing and stability once they graduate from our programs.
We are client-centered and strengths-based in our approach and practice of harm-reduction and trauma-informed models of care in all our programs. Our engagement with one another is rooted in our values of hospitality, integrity, collaboration, transparency, accountability, respect, and dignity for each community member, including staff and volunteers. Those who share these values, are passionate about working with people in crisis, and ending homelessness may be a great addition to our diverse and talented team.
Job Description: The Rehousing Case Manager (RHCM) provides housing-focused case management for shelter guests, providing access to resources as needed, completing required assessments and paperwork, and ensuring each guest has a goal plan and identified path towards housing. Case managers operate from a housing-first approach, beginning to exit planning process at their first meeting with guests and using creative support and interventions to help move guests from homelessness to housing as quickly as possible.
Core Competencies: Active listening & curiosity, Conflict resolution & deescalation, Care coordination & collaboration, Advocacy, Client-centered & non-judgmental, Adherence to professional documentation standards, Resource navigation.
TDP
Core Competencies:
Ethics & integrity of practice, Organization & Time Management, Commitment to TDP’s Principles of Care, Cultural humility, Teamwork & Collaboration, Critical thinking & Problem Solving.
- Schedule and meet with new guests within 72 hours of their arrival in shelter.
- Meet with guests a minimum of twice monthly.
- Complete all required paperwork and assessments, including but not limited to HMIS, VI-SPDAT, ASSM, etc.
- Complete HMIS and One Home training.
- Complete case notes and required documentation within 24 hours of each meeting with guests.
- Collaborate with Rehousing Manager, Housing Navigator, Continued Care Staff, and Behavioral Health and Wellness team members to assist guests in growing stability.
- Accompany shelter guests to medical, mental health, dental, court, housing, etc. appointments as necessary.
- Provide appropriate resources and support for guests, based on their individual needs, including but not limited to helping them access additional resources outside of TDP.
- Assist guests with benefits applications, updates, and navigation.
- Participate in client conferencing with rehousing team and/ or behavioral health staff in order to best meet the needs of clients.
- Work with clients on creating and maintaining a budget and maintain and/ or improving income.
- Help guests enroll in RTD’s LiVE program and administer bus tickets.
- Attend weekly team meetings, quarterly all-staff meetings, and any additional mandatory trainings.
- Ensure all guests receive a warm handoff to housing navigation and again into continued care when…
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